Technical Pre-Sales Engineer

Role Objective

The Technical Pre-Sales Engineer plays a critical role in the sales cycle by bridging the gap between customer business needs and the company’s technical solutions. This role is responsible for engaging with prospects and customers during the pre-sales phase, understanding requirements, preparing tailored solution designs, and demonstrating the value of the company’s products and services.

Working closely with Sales, Product, and Solution Engineering teams, the Technical Pre-Sales Engineer ensures that proposed solutions are technically sound, feasible, and aligned with customer objectives.

Reports to: VP of Pre-Sales

Key interactions: Sales, Product Management, Solutions Engineering, Deployment & Integration, MNO customers

Key Responsibilities

Customer Engagement & Discovery

• Participate in customer meetings, workshops, and discovery sessions to gather technical requirements and understand business objectives.
• Translate customer needs into solution proposals aligned with company offerings.

Solution Design & Architecture

• Develop technical solution designs, architecture diagrams, and integration workflows for proposals and RFP responses.
• Ensure proposed solutions are scalable, secure, and aligned with telecom industry best practices.

Pre-Sales Support

• Support the sales team with technical expertise throughout the sales cycle.
• Deliver product presentations, demonstrations, participate in customer meeting and industry events

Proposal & Documentation

• Contribute to technical sections of proposals, RFPs, and commercial offers.
• Maintain up-to-date documentation of solution templates, use cases, and reference architectures.

Cross-Functional Collaboration

• Work with Product and Engineering teams to validate customer requirements and provide feedback for product enhancements.
• Collaborate with Deployment & Integration teams to ensure a smooth transition from pre-sales to project delivery.

Competitive & Market Intelligence

• Monitor industry trends, competitor offerings, and new technologies to strengthen solution positioning.
• Advise Sales on differentiation strategies to highlight technical advantages.

Customer Relationship Building

• Build trust with technical stakeholders in customer organizations by acting as a subject-matter expert.
• Provide consultative guidance to help customers align their business goals with technical solutions.

Skills

• Technical Expertise: Strong understanding of telecom industry (SMS A2P, Voice, SS7 signaling, mobile network infrastructure, APIs).
• Pre-Sales Acumen: Ability to bridge technical and business discussions, articulate value propositions, and position solutions effectively.
• Solution Design: Skilled in creating architecture diagrams, integration workflows, and scalable solution designs.
• Presentation & Communication: Excellent communication skills with the ability to present technical solutions to both technical and non-technical stakeholders.
• Analytical & Problem-Solving: Ability to evaluate complex requirements, design feasible solutions, and address customer concerns.
• Collaboration: Strong interpersonal skills to work effectively across sales, product, and engineering teams.
• Technical Tools: Familiarity with CRM tools (Salesforce, HubSpot), presentation tools (Draw.io, PowerPoint, Google Slides), and other sales support software.

Experience

• Education: Bachelor’s degree in engineering, Computer Science, Telecommunications, or a related field. Advanced certifications in telecom or IT (e.g., CCNA, ITIL, PMP, or telecom specific) are a plus.
• Industry Experience: 3–7 years of experience in solution engineering, pre-sales, or technical consulting within the telecom or technology sector.
• Pre-Sales Experience: Proven track record supporting sales teams in customer engagements, PoCs, and RFP responses, customer visits and industry events.
• Telecom Knowledge: Strong understanding of SMS A2P, Voice, and related business models, including revenue flows.
• Customer Engagement: Experience presenting to customers, running workshops, and acting as a trusted technical advisor.
• Solution Architecture: Hands-on experience designing and proposing complex technical solutions that integrate APIs, databases, and network systems.

About Vox Solutions

Vox Solutions is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, Vox Solutions achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year.

Vox Solutions is looking for a team of growth-driven individuals to take the company to new heights.

VOX’s cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX’s promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, Vox Solutions focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry’s leading technologies and to help clients stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services.Vox Solutions is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options.

This is a once-in-a-lifetime opportunity for highly ambitious individuals, as Vox Solutions plans to expand its solutions.

Join the team and help shape the future of the telecom industry!