Senior Customer Service Representative

Job Purpose

Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders.

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.

Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. May also perform other duties as assigned.

Responsibilities

Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job.

Performs functions that are routine in nature with minimal complexity or variation.

Work is performed under supervision and receives detailed instructions to perform tasks.

Follows priorities provided to them for performing work.

Interacts mostly with immediate peers within assigned work group.

Limited interaction and information exchange with other work groups may be required to perform role.

Based on nature of the role, may field requests from others in the organization.

Impact of decisions is typically contained within assigned work.

Knowledge, Skills and Experience

Experience: Typically at least 3 years of related experience.

Education/Certification: Degree or equivalent.

Basic computer, MS office, email, phone and communication skills.

Must be able to multi-task and work in a fast-paced environment.

Overtime may be required based on business need.

TD SYNNEX Statements

TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, TD SYNNEX will ensure that persons with disabilities are provided reasonable accommodations.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter.

TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills.

All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information.

This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

Full-time