Data Architect Operations

The Data Architect - Operations is responsible for designing, developing, and implementing robust business intelligence solutions that provide timely and insightful information to support data-driven decision-making. This role is a key driver in evolving the team’s capabilities into modern data ecosystems, automating reporting workflows, and enhancing overall data quality.

Acting as a subject matter expert on data modeling and analytics, the Data Architect will collaborate with cross-functional teams to innovate, apply emerging technologies, and optimize operational data processes.

“This is a hybrid position located in Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.”

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Translate business challenges into technical requirements and deliver actionable insights through advanced data visualization and reporting.
• Design, develop, and maintain scalable data models, dashboards, and operational scorecards using modern business intelligence platforms.
• Lead initiatives to explore, evaluate, and implement emerging data analytics and generative AI technologies to continuously enhance reporting workflows.
• Develop and champion best practices in data visualization, data modeling, and reporting to ensure high-quality and consistent outputs.
• Serve as a key resource and trusted advisor, guiding business teams in optimizing data flow, collection, and visualization for their functional areas.
• Partner with subject matter experts to access, prepare, and curate complex data sets from diverse cloud environments for analysis.
• Streamline data collection and operational processes by prototyping and developing solutions on low-code/no-code platforms.
• Act as a coach and mentor to promote the adoption of self-service BI and advanced analytics tools among operations teams and leadership.
• All other duties as needed or required.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Education:
• Bachelor’s Degree in Data Science, Management Information Systems, Computer Science, Engineering, Mathematics, a related field, or equivalent experience.
• Master’s Degree preferred.
• Experience:
• Knowledge of how to leverage generative AI applications and large language models within data analytics workflows.
• Highly analytical and strategic mindset with an ability to think broadly, refine questions, and develop actionable intelligence.
• Expert understanding of when and how to use various data visualizations to create compelling data narratives.
• Proven experience delivering timely, high-quality, senior-level reporting and analysis from diverse and complex data sources.
• Effective written and oral communication skills and demonstrated experience working in a collaborative, cross-functional environment.
• Skills:
• Knowledge of how to leverage generative AI applications and large language models within data analytics workflows.
• Highly analytical and strategic mindset with an ability to think broadly, refine questions, and develop actionable intelligence.
• Expert understanding of when and how to use various data visualizations to create compelling data narratives.
• Proven experience delivering timely, high-quality, senior-level reporting and analysis from diverse and complex data sources.
• Effective written and oral communication skills and demonstrated experience working in a collaborative, cross-functional environment.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

Pay Transparency

Pay

Additional Details

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

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