Receptionist - Probation Service

• MOJ
• Clerical/Admin
• Receptionist
• Probation Service Band 2

Location: London

• Requirement: Strong receptionist/ Admin background and live within commutable distance e.g Islington
• Location & Building: 401 St John Street London London Greater London EC1V 4RW United Kingdom United Kingdom
• Working Days / Hours: Monday - Friday - 9AM -5PM, 37 Hours per week
• Working Pattern: Monday - Friday, Everyday in office
• Pay Rate: £14.91
• Proposed Start Date: ASAP
• Length of Assignment: 31/03/2027
• Possibility of Extension: Yes

If you're someone who thrives as a calm, professional first point of contact-and you want to make a real difference in supporting people through challenging times-this role could be for you. Our Client is hiring for a reputed client, within the Probation Service, providing front-of-house reception and essential administrative support.

What you'll be doing

• Acting as the first point of contact for visitors, telephone callers and people on probation-greeting professionally face to face, on the phone and via email
• Logging arrivals and departures, ensuring the right staff are notified, and issuing visitor passes and security fobs where necessary
• Answering enquiries with clear, basic information about the Probation Service and local support services (referring more complex queries to the appropriate manager)
• Being alert and using tact and diplomacy to help diffuse potentially difficult situations, and escalating/supporting where safeguarding or risk concerns may arise
• Managing building logistics including mail handling, ordering office supplies/PPE, coordinating meeting room equipment, and supporting room/desk/car parking bookings
• Supporting preparation for meetings and events, including event registration as required
• Handling practical admin tasks such as day-to-day petty cash and pay/travel warrant support for people on probation
• Contributing to building safety and security-acting as key holder, operating physical security, supporting fire/panic alarm testing, monitoring CCTV, and assisting evacuation measures where required
• Logging building faults and incidents, escalating appropriately, and making timely decisions within guidelines to protect security and service continuity
• Providing confidential, high-level administrative support to operational teams when needed (including updating files, producing correspondence, accessing databases, and scanning/archiving sensitive information)
• Supporting cover across teams during periods of absence (training will be provided)

What you'll bring

• A confident, professional communication style-excellent verbal and written skills
• Strong ICT capability with proven proficiency in Microsoft Office (across the full suite)
• Calm judgement and situational awareness, with the ability to recognise when additional support is needed
• A commitment to equality, diversity and anti-discriminatory practice
• A careful approach to sensitive and confidential information
• Flexibility for core hours that may include regular unsocial hours (evenings and/or weekends), based on business need
• The ability to manage multiple priorities in a busy reception and administration environment

Additional information

• You'll report to a designated Line Manager and work collaboratively with other team members
• All candidates will be subject to security and identity checks before starting, and external candidates are subject to 6 months probation

If you're ready to bring structure, discretion and excellent people skills to a role that genuinely matters, we'd love to hear from you. Apply now to join our Client's team in London.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.