Receptionist/Admin

Job summary

Receptionist / Administrator GP Surgery

Location

Peckham, South East London

Hours

Full Time 40 hours per week

We are looking for an enthusiastic and reliable Receptionist/Administrator to join our friendly, busy GP practice in the heart of Peckham.

The successful candidates will have experience in a primary care setting, demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology.

This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding patient care and customer service.

As the first point of contact for our patients, you will play a vital role in ensuring the smooth day-to-day running of the practice. You will be responsible for providing a professional and welcoming service, both in person and over the telephone, while supporting the administrative functions of the surgery.

Essential Requirements

• Previous experience working in a GP practice or primary care setting is essential.
• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and confidence using computer systems.
• Ability to work effectively as part of a team while managing your own workload.
• A caring, compassionate and patient-focused approach.

Main duties of the job

Main Duties Include

• Greeting patients and visitors in a friendly and professional manner.
• Answering a high volume of telephone calls and dealing with enquiries efficiently.
• Booking, amending and cancelling appointments.
• Processing prescriptions, registrations and patient correspondence.
• Managing emails, clinical documents and administrative tasks.
• Maintaining accurate patient records.
• Liaising with GPs, nurses and the wider practice team.
• Supporting the delivery of high-quality patient care through efficient administrative processes.
• Undertaking general reception and administrative duties as required.

What We Offer

• A supportive and friendly team environment.
• Opportunities for learning and development.
• A varied and rewarding role within a busy GP practice.
• Competitive salary, dependent on experience.

Please note

Due to the volume of applications we receive, only shortlisted candidates will be contacted.

Previous applicants need not apply.

About us

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

• All applications for this post need to be made online
• Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.
• All shortlisted applicants will be contacted by via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.
• Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria

Job responsibilities

HURLEY

GROUP JOB DESCRIPTION

POST

Receptionist

LINE MANAGER/ SUPERVISOR

Reception

Manager

LOCATION

Sternhall Lane Surgery

JOB PURPOSE

It

is the role of the Receptionist to assist the patients in the easiest

possible way to see a clinician. To facilitate this the receptionist will

ensure that

I.

Patient

enquiries are handled courteously, efficiently and with empathy.

II.

Filing,

record keeping, and the distribution of documents are undertaken efficiently

and promptly.

III.

Administration

tasks are undertaken with due care and attention to details.

MAIN DUTIES

RESPONSIBILITIES

PERSON SPECIFICATION LEVEL ( )

Reception duties

Opens

and closes premises punctually as required.

Checks

in and directs patients appropriately.

Takes

and records accurate messages and passes on to relevant people.

Keeps

the appointment book up to date and operates the appointment system as

directed.

Arranges

repeat prescriptions.

Aids

special needs patients.

Liaise

with outside organisations.

Arrange

ambulance transport to hospitals

Arrange

interpreters, as required

Direct

patients wishing to make a complaint to the appropriate practice procedure.

Collects

specimens from patients, stores correctly and prepares specimens for daily

collection

Dealing

with telephone queries

Have

a working knowledge of telephones during and after hours

To

provide cover for reception and administrative staff if required.

Maintain

office supplies

Admin duties

Opens,

distributes and posts mail.

Arranges

non-routine appointments (secondary care)

Register

new patients.

Return

records to the Health Authority.

Prepare

records for deductions

Maintain

age/sex and patient registers and disease index.

Scans

work flow and distribute information to team

Actions

Lab Link results

Complete

the relevant claim forms.

Participate

in any project or audit that the practice may do from time to time.

General duties

Prepares

and tidies consulting rooms, including stocking up with stationery and

equipment.

Ensure

posters and leaflet displays are tidy and in date

Watches

for and reports to the Health and safety representative matters affecting

safety and security in accordance with the Practice Health and Safety Policy.

• To ensure that letters and

reports are produced promptly and well laid out in order to maintain the

efficient running of the service.

• To ensure all enquiries are

handled efficiently and courteously.

• Typing all referral letters and

other correspondence dictated by the clinicians and other members of the

team, taking note of deadlines.

• Undertaking record keeping for

all referrals, and recording stats and data for audit and evaluation

• Reconciliation of referrals

details with invoices

• Preparing reports and

photocopying for medical reports- including typing or printing of

patient summaries recording receipt and dispatch of records/ reports

• Liaison and organisation of

practitioner-patient appointments with outside agencies

• Request results/ letters

/notes/reports from other agencies as required

• Maintaining file of requests for

medical reports of patients from outside agencies.

Scanning

onto electronic patient records

CONFIDENTIALITY

In

the course of your employment you will have access to confidential

information relating to Hurley Group business. You are required to

exercise due consideration in the way you use such information and should not

act in any way which might be prejudicial to the Hurley

Group interests.

Information

for extra consideration includes access to the general business of the

practice and any information regarding individuals.

Information

relating to patients, carers, colleagues, other healthcare workers, or the

business of Hurley Group

may only be divulged to authorised persons in accordance with the practice

policies and procedures relating to confidentiality and the protection of

personal and sensitive data,

If

you are in any doubt regarding the use of information in the pursuit of your

duties you should seek advice from your line manager before communicating any

information to any third party

DATA PROTECTION

Hurley Group is registered under the Data

Protection Act (DPA) 1984. You must not at any time use the personal data

held by Hurley Group

for any purpose not described in the registry entry or disclose to a third

party

It

is essential that a strict code of confidentiality is adhered to all times

All

dealing within Hurley Group

remain strictly confidential and the post holder would be expected to

maintain ...