Senior Account Manager - CRM

We’re working with a large, independent creative agency known for smart, culturally aware and integrated work - plus a genuinely collaborative team.

They’re looking for a Senior Account Manager to join a growing customer engagement division, supporting on everything from social and online video through to CRM, digital campaigns and customer journey projects. Clients are well known, forward thinking brands in the lifestyle, retail, charity sectors.

This is a broad role suited to someone who enjoys variety, likes being close to the creative process and is comfortable spinning multiple plates across fast-moving accounts.

The role

• Leading day-to-day delivery across integrated campaigns and digital projects
• Managing timelines, budgets and workflows across internal teams
• Working closely with strategy, creative and production to shape strong creative output
• Building trusted relationships with clients across a range of sectors
• Supporting campaign development across social, CRM, content, web and multi-channel activity
• Helping drive projects from briefing through to delivery

Looking for

• Strong agency-side account handling experience at SAM level
• Integrated campaign experience across digital and customer engagement channels
• Confident managing multiple stakeholders and workstreams simultaneously
• Commercially aware, proactive and solutions-focused
• Comfortable in a collaborative, less hierarchical agency environment
• Someone curious, organised and creatively engaged rather than purely process-led

Experience across CRM, customer engagement, social, content or digitally-led campaigns is key.

Hybrid working, strong benefits and a genuinely people-first culture.

If you would like to hear more about this Senior Account Manager role or if you are interested in exploring other jobs please get in touch. You can email me at nicky@theindustryclub.co.uk or call me on 07415 302812.

We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.

With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.