Enterprise Customer Success Manager (Remote Canada or US)

Plum helps organizations make better Talent Decisions through the predictive power of psychometric data so every candidate is matched with a role that they have the natural abilities to excel in.

With our recent round of growth funding, we are looking to add a brand new Enterprise Customer Success Manager to our current CX team. Reporting to the Director of Customer Experience, you will manage and deliver Plum products and services that enable our customers to realize their business objectives.

In joining our team, you will get hooked on one of the most strategic problems we are helping enterprise clients to solve, Talent.

We are a fully remote team of 34 and, while our roots are in Waterloo Canada, we have team members from Vancouver to Texas to New York. Our ideal candidate will be located in Canada or the United States and willing to work East Coast hours.

In case you don’t like reading, apply here by completing your Plum Profile: https://bit.ly/3KIzaKM

LET’S CUT TO THE CHASE

Who is an Enterprise Customer Success Manager really?

• You are a true enterprise account manager and know exactly what it takes to effectively implement and manage a massive organization; onboard, manage accounts, grow and expand.
• Project management including customer presentations, pre-meeting prep, post-meeting follow-up, internal coordination, and knowing how to ensure deadlines are met is all second nature to you.
• You know how to truly get to the root of your customer’s business needs, from both a C-suite executive level as well as an individual contributor level, and know why it’s important to do so.
• You can identify customer growth opportunities and execute that process from start to finish – identification, presentation, negotiation, and closing.

Bottom line you are highly organized, prescriptive, and strategic.

THAT'S ME!

WHAT YOU’LL NEED

• Proven track record of overachieving quota and results in a high-growth company environment.
• Proven track record of managing strategic accounts in net new & renewal environments.
• Strong experience in project management.
• Proven ability to generate a plan to ensure deep penetration into global accounts.
• Presentation Skills
• Demonstrated ability to implement, manage, and grow Enterprise business within a process-oriented sales/customer success environment.
• HR tech, Talent Acquisition, Talent Management, EIM, ATS, and HCM experience an asset, but not required.

WHO YOU ARE

• You are a customer-centric individual who prides themselves on creating a white glove experience for every stakeholder you deal with.
• You are self-confident, highly motivated, and enthusiastic.
• You show a sense of urgency to drive results, and you have excellent problem-solving skills.
• You excel at working independently but also know when to help your teammates or rely on them depending on the situation.
• You successfully lead multiple projects simultaneously, handle a fast-paced work environment, take on new challenges, and handle changing priorities/objectives.
• You are able to own new processes to support your efforts and objectively evaluate their performance. You are able to learn and fail fast.
• You have emotional and social awareness to align with varying stakeholders and remove blockers.
• You are motivated by challenges and incremental wins. You can stay positive and laugh when needed.

Ready to Begin?

At Plum, we drink our own champagne. We want to know more about who you are and how align with the role, such we ask that you to complete the Plum Discovery Survey. You’ll get a chance to check out our base product firsthand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit. Apply by completing your profile with the following link:

https://bit.ly/3KIzaKM

About Plum

Plum’s mission is to ensure everyone is happy, fulfilled, and thriving in their career. Using Industrial/Organizational Psychology, we are helping enterprise companies understand the human behind the work.

We help companies match candidates to jobs based on their potential and what they could do if just given the opportunity, as well as retain employees through development, internal mobility, and identifying leadership potential. Plum’s data is 4x more accurate than a resume at predicting on-the-job success, and we recently won the 2022 Top HR Product of the Year award to prove it!

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Flexible work schedule
• Family and furbaby friendly
• Fun quarterly company events and activities.
• Coaching and internal growth

Plus, we offer health benefits with a focus on mental health and wellness. Our goal is to create a collaborative atmosphere where everyone feels supported and valued.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email hr@plum.io.