Information Technology Help Desk Support

We are seeking a IT Support Specialist to join a growing technology team supporting a corporate office environment. This is a great opportunity for a recent graduate or early-career IT professional to gain hands-on experience working with modern business systems, user support, and enterprise technologies.

In this role, you’ll work closely with senior IT staff to support employees, troubleshoot technical issues, and assist with managing devices, accounts, and workplace technology. The position offers exposure to systems such as Google Workspace, Microsoft 365, Active Directory, and endpoint management tools while developing foundational IT operations skills.

Responsibilities

• Provide first-line IT support for employees, troubleshooting hardware, software, and access issues
• Assist with user onboarding and offboarding, including account setup, permissions, and device provisioning
• Support and maintain employee technology including laptops, mobile devices, and office hardware
• Help manage systems such as Google Workspace, Microsoft 365, Active Directory, and collaboration tools
• Assist with device setup, patching, security updates, and endpoint protection
• Track IT assets, maintain inventory records, and coordinate hardware repairs or replacements
• Document support requests and resolutions using an IT ticketing system
• Help maintain internal documentation and IT procedures
• Support troubleshooting for VoIP systems, collaboration platforms, and internal business applications
• Assist the IT team with system updates, process improvements, and small automation initiatives

Qualifications

• Bachelor’s degree: in Information Technology, Computer Science, or related field (or equivalent experience)
• Internship or hands-on experience: in IT support, help desk, or technical troubleshooting is a plus
• Basic familiarity with technologies such as:
• Google Workspace
• Microsoft 365
• Active Directory
• Endpoint / device management
• Collaboration platforms
• Strong problem-solving and troubleshooting skills
• Good communication skills and ability to support non-technical users
• Strong attention to detail and willingness to learn

Nice to Have

• Experience with IT ticketing systems
• Basic understanding of identity management or user access administration
• Familiarity with corporate IT environments or professional services firms