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Pacific Health Group
Department: Information Technology
Reports To: IT Manager
Work Setup: Hybrid (on-site & remote)
Employment Type: Full-Time
Are you a tech-savvy problem solver who loves tackling challenges that go beyond the basics? We're looking for a Level 2 IT Help Desk Technician to join our team and serve as a key escalation resource for complex technical issues. You'll work across a modern, cloud-forward environment — supporting everything from endpoint management to Google Workspace administration and cutting-edge AI tools.
This role also carries a Help Desk Lead component — you'll have the opportunity to take on day-to-day oversight of the help desk, helping the IT Manager stay focused on higher-priority initiatives. It's a great fit for someone who's ready to step into a leadership capacity while staying hands-on with the technical work they love.
If you're someone who takes ownership of tough tickets, leads by example, communicates clearly with non-technical users, and is always looking to level up your skills, we'd love to hear from you.
Help Desk Lead & Team Oversight
Advanced Troubleshooting & Escalation Support
Endpoint & Device Management
Cloud & Productivity Platforms
Monitoring & Workforce Analytics
AI Tools & Emerging Technology
Server, Network & Infrastructure
Work Setup & Schedule
This is a hybrid role with a mix of on-site and remote work.
$27.88-$29.81 hourly
FLSA Status: Non-Exempt
Experience
Certifications (one or more preferred)
Soft Skills
Bonus Points If You Have
Equal Opportunity Employer & Application Disclaimer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
Job Application & Offer Disclaimer: No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: Submission of a completed internal application via our HRIS system, a formal pre-screen with our recruiting team, completion of a skills assessment (if applicable to the position), and participation in a final interview with hiring leadership.
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We surface this role because it matches profiles like yours, not because we vet the employer. Always confirm the pay, location, and remote details on Pacific Health Group's official site before you apply.
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