IT Support Technician

Title : IT Support Technician (Distribution role)

Location : Minnesota ( Minneapolis, Brooklyn Park, Minnetonka - MN) for any 1 location

Consultant will be on a team responsible for the coordination of the assignment of replacement laptops. They will work closely with customers, if required, to install applications necessary to perform their associated job duties. This team will also ensure all appropriate asset inventory is updated to reflect device assignment.

The disposal part of the role will assist in tasks related to the decommissioning of IT assets and working with 3rd parties on receiving, staging, processing, and the final disposal ensuring appropriate methods.

Specific skills/experience required

• Two-year college/vocational/technical degree in a technology field or approved information technology certificate; or completion of five college/vocational/technical information technology courses;
• or 2 (two) years of information technology experience.

MUST HAVE

1. Technically savvy with a demonstrated ability to resolve computing problems.

2. Knowledge of Windows desktop Operating Systems

3. Proven Customer Service Experience

4. Ability to multitask and pivot based on workload.

5. Quickly analyze and diagnosis hardware, software, application, and network problems in a desktop environment

6. Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.

7. Ability to assisted lift to 50 lbs.

8. Ability to work with hand tools, whether manual or powered.

NICE TO HAVE

1. CompTIA A+ Certification

2. ITIL Foundations Certification