Customer Service and Logistics Coordinator

We are seeking a Customer Service & Logistics Coordinator to join our team and help us build lasting relationships with our clients. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for providing excellent customer service.

As the primary point of contact for assigned accounts, you will be responsible for managing day-to-day operations, handling customer inquiries, resolving issues, and ensuring overall client satisfaction.

Candidate must be comfortable working in a dog-friendly office.

This position is a 3-month position that could potentially turn into full-time.

Responsibilities

● Client Relationship Management: Serve as the main point of contact for assigned accounts, developing and maintaining strong relationships with key clients to ensure their needs are met effectively and efficiently.

● Customer Support: Address customer inquiries, complaints, and concerns promptly through various channels (phone, email, chat). Provide timely and accurate information about products/services, processes, and policies.

● Account Management: Oversee the entire lifecycle of customer accounts, including onboarding, setting expectations, monitoring performance, and ensuring customers are receiving the company value promised.

● Issue Resolution: Act as an advocate for the customer, proactively identifying issues and collaborating with internal teams to resolve them in a timely manner.

● Product Knowledge: Maintain a deep understanding of Client’s products and services to effectively communicate solutions and help clients optimize their experience.

● Reporting & Documentation: Track and document customer interactions, feedback, and requests via email. Provide regular reports on customer satisfaction and account health.

● Collaboration: Work closely with cross-functional teams, including sales, operations, and marketing, to ensure the delivery of top-tier service to clients.

● Client Retention & Growth: Monitor account performance, identify upsell or cross-sell opportunities, and actively work to retain clients through exceptional service.

● Logistics and UPS Bookings: Support shipping and logistics operations by coordinating carrier bookings, processing UPS shipments, monitoring delivery progress, and proactively communicating tracking information to clients.

Qualifications

● Minimum of 3-5 years in customer service, account management, and/or a related field. Experience in the sales and lighting industry is a plus.

● Strong communication and interpersonal skills.

● Excellent problem-solving abilities.

● MUST be proficient in Google Suite, Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, and general office tools.

● Ability to manage multiple client accounts and priorities in a fast-paced environment.

● Strong organizational skills and attention to detail.

● Customer-centric mindset with a focus on delivering results.

● Must be reliable, punctual, and a strong team player with the ability to work independently and take initiative.

● Ability to remain calm under pressure and handle challenging situations with professionalism.

● Willingness to work flexible hours, including evenings and weekends if necessary.

Pay: $21.00 - $22.00 per hour

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person