Learning & Development Specialist

Learning & Development Specialist

Full Time

Orlando, FL, US

Learning & Development Specialist (Orlando)

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.

Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members.

This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Who We're Looking For

The Training & Development Specialist designs, develops, and delivers training programs for new hires and current employees across multiple departments. This role ensures employees receive comprehensive, high‑quality training that builds skills, improves performance, and supports organizational goals. It also includes a technical‑writing component.

The ideal candidate is highly organized, able to manage multiple projects, and skilled in creating training materials such as presentations, assessments, and e-learning content. This position supports training for both hourly and salaried employees, including leadership development and training for people managers.

This is an in office role at the Orlando facility

What You'll Do

Key Responsibilities

Training Facilitation

• Deliver engaging, interactive training sessions using instructor‑led (ILT), virtual, and e‑learning formats.
• Lead onboarding training for new hires and ongoing development for existing employees.
• Deploy post‑training surveys and analyze feedback to measure program effectiveness.
• Facilitate leadership development programs for supervisors and people managers.
• Adapt facilitation style to meet the needs of both hourly and salaried employee groups.

Content Development & Technical Writing

• Create and update training materials, including presentations, manuals, job aids, assessments, and e‑learning modules.
• Develop clear, user‑friendly technical documentation such as user guides, release notes, and system process documentation.
• Translate complex or technical concepts into accessible, easy‑to‑understand learning content.
• Build new training materials to support company‑wide initiatives, new products, and process changes.
• Maintain consistent formatting, tone, and quality standards across all training and documentation assets.

Learning Operations & Systems Support

• Manage user accounts and provide troubleshooting support for learning systems and platforms.
• Maintain accurate training records, attendance logs, and performance reports for compliance and tracking.
• Coordinate scheduling, logistics, and communication for training sessions across departments.
• Partner with cross‑functional teams to gather information and ensure training content reflects current processes and tools.
• Monitor and apply industry best practices, emerging technologies, and modern learning methodologies to continuously improve training programs.

Continuous Improvement & Collaboration

• Evaluate training outcomes and recommend enhancements to improve learner engagement and performance.
• Support the development of career pathways, competency models, and skill‑building initiatives.
• Contribute to a culture of learning by promoting training opportunities and encouraging employee development.

What You Need

Education, Experience and Skills

Required Qualifications

• Bachelor’s degree in Business Administration or a related field, or other relevant education and experience as determined by the company
• Strong facilitation skills, with the ability to lead engaging in‑person and virtual sessions — even if gained through informal coaching, team meetings, or peer training and be able to adapt to different learning styles.
• Exceptional attention to detail, ensuring accuracy and clarity in all training materials and documentation.
• Ability to manage tight deadlines, shifting priorities, and multiple concurrent projects in a fast‑paced environment.
• Clear, proactive communication style with a commitment to overcommunicating when coordinating across teams.
• Collaborative mindset with a willingness to partner closely with subject‑matter experts, leaders, and peers.
• Passion for teaching, developing others, and creating meaningful learning experiences.
• Curiosity and a growth mindset, with a desire to continuously improve training content, delivery methods, and personal skill sets.
• Strong organizational skills and the ability to structure information in a way that is logical, accessible, and learner‑friendly.
• Comfort working both independently and as part of a team, adapting to evolving business needs.
• Enthusiasm for learning new tools, systems, and technologies that support training and development.

Preferred Qualifications

• Formalized training or facilitation experience (professional or informal).
• Experience creating training content, documentation, or instructional materials.
• Demonstrated ability to present information clearly and confidently in both virtual and in‑person settings.

Work Environment

In Office/Orlando FL

Benefits And Perks

Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated.

We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together

Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.