Product Content Manager

🚀 Welcome to Your Next Adventure!

We're looking for a Content Manager to join our Commercial Content team in Kuwait — someone who thrives at the crossroads of operations, data, and team leadership. You'll be the engine behind large-scale catalog operations, bridging strategy and day-to-day execution to keep our marketplace content running smoothly, accurately, and at scale.🛠

What You'll Get

• Your Hands OnOwn end-to-end content operations — from onboarding and catalog updates to promotions, approvals, and operational requests
• Lead and guide team leads and agents to hit productivity targets, SLA goals, and quality benchmarks
• Monitor key operational KPIs and build reporting frameworks covering productivity, QA performance, and operational trends
• Drive quality governance through audits, scorecards, and continuous improvement to sharpen catalog accuracy and customer experience
• Partner with Commercial, Sales, Product, and Support teams to keep execution aligned with business goals
• Spearhead automation and process improvement initiatives to reduce manual work and scale operations
• Support workforce planning through forecasting, capacity planning, and utilization optimization
• Act as deputy to the Head of Food & Product Information, stepping in to ensure leadership continuity when needed🧙‍♂️ The Magic You Bring5+ years of experience in content operations, catalog management, or e-commerce operations
• Proven track record leading teams in high-volume, fast-paced operational environments
• Strong analytical skills with hands-on expertise in Excel or Google Sheets
• A process-oriented mindset with a sharp eye for SLA management and workflow optimization
• Excellent stakeholder management and cross-functional collaboration skills
• Bachelor's degree in Business, Marketing, Information Systems, or a related field✨ Bonus Points If You Have
• Experience with Salesforce, Tableau, or operational dashboard development
• Exposure to automation projects, workflow redesign, or operational scaling initiatives
• Certifications in operations management, data analytics, or e-commerce
• Inside Snoonu’s Universe
• Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place.
• Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.

• Our Everyday Superpowers👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”👨‍💼 It's All About People: “Be a team player; together we are stronger.”Perks & Worklife Magic At Snoonu🌐 Global Vibes
• Collaborate with a worldwide crew.🧠 Brain Boosters
• Learning budgets, access to courses, and tools for your growth.🚒 Builder’s Playground
• Own your tasks, own your path!
• We’re big on autonomy.🏝️ Flexible Time Off
• We take recharging seriously.
• Generous leave and wellness policies.🛠️ Agile Everything
• Scrum isn’t a buzzword here.
• It’s how we roll, from product to ops.

Great Place to Work® CertifiedWe’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back MattersWe don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.

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