Operations Agent - Detroit, MI

Hours: Full time, Hourly Position (40 hours/week)

Wage: TBD based on level of experience in the industry

Benefits

Healthcare benefits, PTO/Vacation, and 401K

Location: Detroit, MI

Platinum Cargo Logistics is a growing global and domestic freight forwarder with our corporate headquarters based in Wheat Ridge, Colorado. We have offices in major markets throughout the United States. We are currently looking for an experienced operations agent to join a motivated, productive team at our Detroit, MI, office. Platinum Cargo Logistics offers competitive pay based on experience.

We offer a 401K retirement plan, health, dental, and vision benefits. Paid holidays, vacation, and PTO.

We provide our customers with dedicated, specialized transportation and logistics services tailored to meet their specific transport and logistics requirements. Our promise is to provide our customers with a Platinum Experience every time they ship. We specialize in heavy-weight shipments by ground, air, and ocean, including project cargo globally.

Job Description

The Operations Agent acts as the primary point of contact between customers and the company’s internal teams, including logistics operations. This role is responsible for providing timely, accurate, and professional service to external and internal customers regarding shipments, scheduling, tracking, documentation, and issue resolution.

Job responsibilities

• Track and trace ground and international air shipments, providing timely updates to customers and internal teams.
• Bid on ground and air shipments via email and customer portals, adhering to specific requirements and rate guidelines.
• Respond to customer inquiries via email and telephone in a professional and timely manner.
• Perform administrative tasks, including data entry and document uploading.
• Proactively identify and communicate potential delays or logistical issues to carriers, customers, and management.
• Develop and implement solutions for operational challenges, such as equipment breakdowns, carrier miscommunications, or other issues affecting committed deadlines.
• Other duties as necessary and requested by management.

Job Qualifications

• High School Diploma or GED required; associate or bachelor’s degree in business, Supply Chain, or related field preferred
• Bilingual (Spanish) is required
• 1–3 years of experience in customer service, logistics, or transportation
• Demonstrated experience in customer service processes and procedures
• Understanding of freight documentation (bills of lading, proof of delivery, packing lists, manifests, etc.)
• Strong attention to detail and the ability to work effectively with minimal supervision
• Reliability, consistency, and excellent time management skills
• Ability to thrive in a fast-paced logistics environment
• Clear written and verbal communication skills
• Proficiency in basic computer applications, including email and web portals