GP Receptionist/Administrator

Job summary

Following the departure of a valued member of staff who is relocating to pursue an exciting new chapter, alongside the creation of an additional role to support the continued development of our services, we have two excellent opportunities for individuals looking to make a real difference within our practice.

There will be some lone working and you may be responsible for opening/closing the building.

Hours: 22 hours per week over 5 days.

The candidate MUST be

flexible to work at very short notice due to sickness.

The candidate MUST be

able to be paid extra money if working overtime, unless time in lieu is agreed

with the manager.

Time in lieu is capped in the workplace to make it fair to

other staff.

Main duties of the job

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Be able to cover all reception position as neccessary. Electronic processing of all workflow increasingly important
• Manage patient appointments using the surgerys booking system.
• Answer telephone calls promptly and handle enquiries efficiently. Directing patients based on their needs.
• Registrations of new patients computer data and update patient records.
• Process incoming and outgoing correspondence and messages.
• Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary.
• Maintain confidentiality and comply with data protection regulations at all times.
• Support the clinical team by coordinating patient flow and managing waiting areas.
• Handle administrative tasks such as filing, scanning, read coding and managing incoming post.
• Assist with billing and payment processing where applicable.

Essential Skills & Qualities

• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in busy situations.
• Strong organisational and multitasking abilities
• Basic IT skills and experience with appointment booking systems
• Understanding of confidentiality and patient care principles
• Friendly and approachable demeanor
• Previous experience in a medical setting would be desirable but, not essential as training will be given
• Basic knowledge of medical terminology is an advantage

About us

We are a small, friendly GP practice serving over 6,150 patients in the local community. Our size allows us to provide personalised, accessible care with a strong focus on building lasting relationships with our patients. We pride ourselves on delivering high-quality, patient-centered services in a welcoming and supportive environment.

Our experienced team includes 3 GPs, 1 ANP, 1 nurse, 1 healthcare assistant, and administrative staff who work collaboratively to provide a comprehensive range of primary care services. These services include routine health checks, chronic disease management, childhood immunisations, minor illness treatment and health promotion.

Located in Waterloo, Liverpool, our practice is committed to making healthcare accessible and convenient.

Job responsibilities

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Be able to cover all reception position as neccessary. Electronic processing of all workflow increasingly important
• Manage patient appointments using the surgerys booking system.
• Answer telephone calls promptly and handle enquiries efficiently. Directing patients based on their needs.
• Registrations of new patients computer data and update patient records.
• Process incoming and outgoing correspondence and messages.
• Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary.
• Maintain confidentiality and comply with data protection regulations at all times.
• Support the clinical team by coordinating patient flow and managing waiting areas.
• Handle administrative tasks such as filing, scanning, read coding and managing incoming post.
• Assist with billing and payment processing where applicable.

This list is not exhaustive and may include other duties as assigned.

Person Specification

Experience

Essential

• Qualifications:
• Previous experience in a medical setting would be desirable but, not essential as training will be given.
• Basic knowledge of medical terminology is an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

30 Kingsway Surgery

Address

30 Kingsway

Waterloo

Liverpool

L22 4RQ

United Kingdom

Employer's website

http://www.30kingswaysurgery.nhs.uk/ (Opens in a new tab)