Medical Receptionist

Job summary

Bigham Road Medical Centre is looking to recruit a friendly, organised and professional Medical Receptionist to join our welcoming and supportive practice team.

As the first point of contact for our patients, you will play a vital role in creating a positive experience by providing a high standard of customer service and ensuring the smooth running of our busy reception. You will be responsible for managing appointments, handling patient enquiries, processing administrative tasks and supporting our clinical team to deliver safe, effective patient care.

This is a 30-hour per week position, worked on a rota basis between 7:45am and 6:30pm, Monday to Friday, so flexibility is essential.

Whether you already have experience working in general practice or have strong customer service and administrative skills from another sector, we would love to hear from you. Full training will be provided for the right candidate.

If you are organised, compassionate, enjoy working with people and thrive in a busy environment, this is an excellent opportunity to join a dedicated team that is committed to providing high-quality care to our local community.

Main duties of the job

Main Responsibilities

• Receive patients and visitors in a courteous and professional manner.
• Answer incoming telephone calls promptly and deal with enquiries appropriately.
• Book, amend and cancel appointments in accordance with practice procedures.
• Register new patients and maintain accurate patient records.
• Process repeat prescription requests.
• Scan, file and distribute clinical correspondence.
• Handle confidential patient information in accordance with GDPR and practice policies.
• Take payments where applicable and issue receipts.
• Maintain a clean, tidy and welcoming reception area.
• Work collaboratively with all members of the practice team.
• Undertake any other reasonable administrative duties as required by the Practice Manager.

About us

Bigham Road Medical Centre is a friendly, well-established GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a welcoming, professional service and creating a positive experience for every patient.

Our team is made up of dedicated GPs, nurses, healthcare assistants, receptionists and administrative staff who work collaboratively to provide safe and effective care. We value kindness, respect, teamwork and open communication, recognising that every member of the practice plays an important role in supporting our patients.

We are committed to creating a supportive working environment where staff feel valued, encouraged and able to develop their skills. New team members receive a structured induction and ongoing training, with opportunities to learn and grow within primary care.

If you are looking to join a friendly, supportive team where your contribution is recognised and you can make a real difference to the local community, we would be delighted to hear from you.

How to Apply

Please submit your application through NHS Jobs. If you have any questions about the role, you can contact:

• Marion McGuinness marion.mcguinness@livgp.nhs.uk
• Hannah McGuinness hannah.mcguinness@livgp.nhs.uk

Job responsibilities

Job Title

Medical Receptionist

Responsible to

Practice Manager

Hours

30 hours per week

Salary

National Minimum Wage

Job Summary

The Medical Receptionist is the first point of contact for patients and visitors attending Bigham Road Medical Centre. The post holder will provide a professional, friendly and efficient reception and administrative service, ensuring patients receive a high standard of customer care while supporting the smooth day-to-day running of the practice.

The successful candidate will work as part of a small, supportive team and will be expected to maintain confidentiality, communicate effectively and work flexibly to meet the needs of the practice.

Main Duties and Responsibilities

• Welcome patients and visitors in a courteous, professional and friendly manner.
• Answer incoming telephone calls promptly and deal with enquiries appropriately.
• Book, amend and cancel patient appointments using the clinical system.
• Register new patients and update patient records accurately.
• Process repeat prescription requests in accordance with practice procedures.
• Scan, file and distribute incoming correspondence and clinical documents.
• Receive, record and distribute incoming mail.
• Signpost patients to the appropriate clinician or service where appropriate.
• Take messages accurately and ensure they are passed to the relevant member of staff.
• Handle confidential patient information in accordance with GDPR, NHS guidance and practice policies.
• Maintain a clean, tidy and welcoming reception area.
• Support clinicians and colleagues with administrative tasks as required.
• Participate in team meetings and mandatory training.
• Undertake any other reasonable duties appropriate to the role, as requested by the Practice Manager.

Communication

The post holder will

• Communicate effectively with patients, relatives, carers and visitors.
• Develop positive working relationships with colleagues and members of the wider Primary Care Network.
• Deal with enquiries professionally, sensitively and confidentially.
• Escalate concerns or issues to the Practice Manager where appropriate.

Confidentiality

The post holder must maintain strict confidentiality at all times regarding patient information and practice business, in accordance with GDPR, NHS guidance and practice policies.

Health and Safety

The post holder is responsible for

• Working safely and following practice health and safety policies.
• Reporting hazards, incidents or accidents promptly.
• Taking reasonable care of their own health and safety and that of colleagues and patients.

Equality and Diversity

The post holder will support the principles of equality, diversity and inclusion, treating all patients, colleagues and visitors with dignity and respect.

Training and Development

The successful candidate will participate in mandatory training, practice meetings and any additional training required to carry out the role effectively. Opportunities for ongoing learning and development will be supported where appropriate.

Working Pattern

This is a 30-hour per week position worked on a rota basis between 7:45am and 6:30pm, Monday to Friday. Flexibility to work across these hours is essential. There is no weekend working.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list. Duties may be amended from time to time in consultation with the post holder to meet the changing needs of the practice.

Person Specification

Qualifications

Essential

• Person specification
• Essential
• Qualifications
• Good standard of general education, including GCSE (or equivalent) in English and Maths.
• Experience
• Previous experience in a customer service or reception role.
• Experience of working with the public.
• Knowledge and Skills
• Excellent communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to work under pressure and manage competing priorities.
• Ability to maintain confidentiality.
• Ability to work effectively as part of a team.
• Professional, reliable and flexible approach to work.

Desirable

• Desirable Experience
• Previous experience working in a GP practice or healthcare setting.
• Experience using GP clinical systems such as EMIS Web.
• Knowledge
• Understanding of patient confidentiality and data protection requirements.
• Knowledge of NHS primary care services.
• Personal Attributes
• Friendly and approachable.
• Calm and professional manner.
• Positive attitude with a willingness to learn.
• Compassionate and patient-focused.
• Able to use initiative while following practice policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bigham Road Medical Centre

Address

Bigham Road Medical Centre

Bigham Road

Liverpool

L6 6DW

United Kingdom

Employer's website

https://www.bighamroadmc.nhs.uk (Opens in a new tab)