Receptionist & Guest Service Representative

Joining the Courtyard Montreal Airport and the Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modernity, and excellent service come together. Ideally located near Montreal-Trudeau Airport, our recently renovated properties offer a distinctive experience to business and leisure travelers in a dynamic and international professional environment.

At the heart of our culinary offerings is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, renowned for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance. By joining us, you become part of a committed, collaborative, and performance-driven team.

You also become part of the prestigious Marriott International network, recognized worldwide for its exceptional hospitality, high standards, development programs, and genuine career advancement opportunities.

What we offer

We offer a stimulating, structured and people-oriented environment, with competitive advantages:

• Exclusive Marriott discounts at over 8,000 hotels worldwide
• Employee Recognition Program
• Wellness initiatives and internal events
• Referral bonus
• Parking included
• A recently renovated, stable, and collaborative environment
• Opportunities for advancement and professional development
• Several other advantages to discover throughout your journey

Your role

The front desk agent is the first point of contact for our guests. You will assist guests from arrival to departure, ensuring that you provide personalized, professional service that meets Marriott standards at all times. You will play a key role in the guest experience and actively contribute to the reputation for excellence of our properties.

Responsibilities

• Greet, check in and check out customers efficiently and professionally
• To make, modify or cancel reservations and inform guests of hotel policies
• Ensure smooth communication with other departments regarding room status, VIPs, priorities, early or extended check-outs, and special requests.
• Verify and adjust the charges billed to clients' accounts
• Perform and balance cash transactions accurately
• Responding to customer requests and resolving situations professionally and quickly

Desired profile

• Excellent customer service skills
• Professional presentation and positive attitude
• Sense of initiative, attention to detail and autonomy
• Ability to work under pressure and manage multiple priorities
• Proficiency with computer systems and hotel environments
• Bilingualism (French/English) is a significant asset

About Urgo Hotels Canada

Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of over 235 hotels in North America, Quebec, and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

The company subscribes to the principles of employment equity and encourages all qualified individuals to apply, without distinction.

Joining Courtyard Montreal Airport and Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

Ideally located near Montréal–Trudeau International Airport, our recently renovated properties deliver a distinctive experience for both business and leisure travelers within a dynamic and international professional environment.

At the heart of our culinary offering is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance.

By joining our team, you become part of an engaged, collaborative, and performance-driven environment. You also become part of the prestigious Marriott International network, globally recognized for exceptional hospitality, high standards, leadership development programs, and genuine career growth opportunities.

What We Offer

We provide a stimulating, structured, and people-focused work environment with competitive benefits:

• Exclusive Marriott discounts at over 8,000 hotels worldwide
• Employee recognition programs
• Wellness initiatives and internal events
• Referral bonus program
• Complimentary parking
• Recently renovated, stable, and collaborative work environment
• Career advancement and professional development opportunities
• Additional benefits to discover throughout your journey with us

Your Role

The Front Desk Agent serves as the first point of contact for our guests. You accompany guests from arrival to departure, ensuring a personalized, professional experience aligned with Marriott brand standards at all times.

You play a key role in delivering exceptional guest experiences and actively contribute to maintaining our reputation for excellence.

Responsibilities

• Welcome, register, and check out guests efficiently and professionally
• Make, modify, or cancel reservations and inform guests of hotel policies
• Maintain effective communication with other departments regarding room status, VIPs, priorities, early or late departures, and special requests
• Review and adjust guest billing charges as needed
• Handle and balance cash transactions with accuracy and accountability
• Respond to guest inquiries and resolve situations promptly and professionally

Profile Sought

• Strong customer service skills
• Professional presentation and positive attitude
• Initiative, attention to detail, and autonomy
• Ability to work under pressure and manage multiple priorities
• Comfortable working with hotel systems and technology
• Bilingualism (French and English) is a strong asset

About Urgo Hotels Canada

Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario.

Guided by our core values, we create stimulating work environments and memorable guest experiences. We are committed to employment equity and encourage all qualified individuals to apply, without distinction.

Source: Hospitality Online