Operational Support Specialist (Malaysia only)

Kuala Lumpur, Malaysia

Junior

Type: Office, Remote

Average Vacancy

Our client International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world.

Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Job Summary

Responsible for analyzing detailed operational information for a variety of clients across the advertising network. Perform quality audits and data reconciliation to a high degree of quality. Ensure application of network and advertiser rules in support of areas like compliance monitoring, partnership quality analysis, and more.

Key Responsibilities

• Discover and monitor advertisers’ information on websites and internal platforms utilizing internal tooling.
• Critically review and proofread all website content, including articles, product descriptions, and marketing materials, to ensure policy adherence, precise meaning, and accurate data representation.
• Identify discrepancies and errors, apply guidelines consistently, and escalate when needed
• Provide regular reports, either independently or collaboratively with a team, ensuring timely delivery.
• Maintain and build ongoing audit templates and ad-hoc audit templates.
• Create new and keep existing written documentation up to date.
• Collaborate with the Team Lead to effectively address and resolve client-related challenges.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English fluency: Upper-Intermediate/Advanced
• Detail-oriented, thorough, and meticulous.
• Strong attention to detail, proofreading/editing capability and excellent written accuracy to identify and analyze errors/ discrepancy.
• Ability to handle high-volume, repetitive text review while maintaining quality and meeting deadlines.
• Ability to work independently and with a team.
• Ability to accurately interpret complex documents and online policies.
• Basic understanding of HTML structure, ecommerce compliance is a plus; however, training will be provided.