IT End User Support Specialist

Job Details

Job Description

IT End User Support Engineer We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.

Key Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues Troubleshoot and fix escalated issues quickly to keep things running smoothly Set up and maintain laptops, mobile devices, and peripherals Support systems like Active Directory, email, and VPN access Handle printer troubleshooting and fixes Help users with conference room AV setups (Crestron, Logitech, etc.) Jump in on IT projects like upgrades, migrations, and deployments Troubleshoot login issues, Wi-Fi problems, and application errors Document solutions and processes for the knowledge base/SOP Work with other teams to improve overall IT support and user experience

Qualifications

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience) 3+ years of experience in IT support or help desk roles Strong knowledge of Windows and/or macOS environments Experience with Active Directory, Office 365, and endpoint management tools Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Proven ability to troubleshoot complex technical issues Excellent communication and customer service skills

Preferred Qualifications

• Industry certifications (e.g., Comp
• TIA A+, or Microsoft certifications) Experience with ticketing systems (Service-Now) Familiarity with cloud platforms such as Azure, Microsoft Intune Experience supporting remote or hybrid work environments Key Competencies Problem-solving and analytical thinking Strong attention to detail Ability to prioritize and manage multiple tasks Customer-focused mindset

Work Environment

On-site May require occasional after-hours support or on-call rotation Job Type: Regular Shift: Shift 1 (Malaysia) Primary Location: Penang 15, Penang, Malaysia Additional Locations: Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Altera Altera: Accelerating Innovators Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end-to-end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation.

Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.