Service Delivery Manager / Project Manager (home based, international operations)

Introduction

5–8 years of experience, including

Proven experience in Service Delivery, Project Management, or Service Coordination roles

Previous hands-on experience as a Network Engineer

Strong understanding of

• Network lifecycle (design, deployment, migration, validation)
• Optical transport / networking environments (DWDM, L0/L1, etc.)

Duties & Responsibilities

We are seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements,

pre-sales activities and service delivery development within the Middle East & Africa Regions.

The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are wellstructured,

deliverable and aligned with business objectives.

A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge and

shape technical solutions, particularly during early customer discussions and pre-sales activities.

This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile

combining

• Delivery ownership
• Technical credibility
• Commercial awareness

Key Responsibilities

Service Delivery Ownership (Primary Focus)

Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and

internal delivery capabilities.

Coordinate all aspects of service delivery, including Scope definition, Resource coordination (engineering, partners,

internal teams) and Planning and execution follow-ups.

Ensure delivery is executed In line with agreed scope, with controlled risk & with awareness of cost and efficiency.

Provide clear visibility and communication to both customers and internal stakeholders.

Service Presales & Opportunity Support (Complementary Responsibility)

Support service presales activities by contributing delivery and technical perspectives.

Participate in customer discussions to Validate feasibility of proposed solutions and Define a realistic scope and delivery approach.

Contribute to proposals by ensuring alignment between Customer expectations, technical feasibility and Delivery model & constraints.

Provide project/service delivery input to RFx responses when required.

Technical Oversight (Network Engineering Background)

Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable and efficient.

Act as a bridge between Engineering teams (Network Engineers, SMEs), Delivery and customer teams.

For smaller engagements, may directly support or perform limited technical activities where appropriate.

Financial & Commercial Accountability

Demonstrate understanding of Effort estimation, Cost drivers & Delivery risks.

Monitor and control delivery against Scope, Budget expectations and Resource usage.

Contribute to commercially sound decisions during presales and delivery phases.

Help ensure delivery contributes positively to business objectives and margins.

WORKING MODEL

Fully remote role based in South Africa

Daily collaboration with teams based in Europe

Requires

High level of autonomy and accountability

Ability to work across time zones and cultures

Strong communication and self-management skills

REQUIRED EXPERIENCE & BACKGROUND

5–8 years of experience, including

Proven experience in Service Delivery, Project Management, or Service Coordination roles

Previous hands-on experience as a Network Engineer (mandatory)

Strong understanding of

• Network lifecycle (design, deployment, migration, validation)
• Optical transport / networking environments (DWDM, L0/L1, etc.)

Experience interacting with

• Customers, Cross-functional delivery teams and Engineering resources

PROFILE WE ARE LOOKING FOR

Delivery-focused professional with strong technical credibility

Able to own and drive customer engagements, not just coordinate tasks

Comfortable operating in early-stage opportunities where structure is not fully defined

Capable of balancing

Technical discussions

Delivery planning

Commercial awareness

Mature enough individual to operate independentlyration