Business Systems Analyst (Cape Town)

Business Systems Analyst We are seeking an experienced Business Systems Analyst to join a delivery-focused team within a leading financial services client. This is a 12-month contract role, open to Cape Town or Johannesburg-based professionals, working within a collaborative, delivery-driven environment.

You will work closely with cross-functional teams across business and technology, supporting digital initiatives within the Santam environment. This role is ideal for a hands-on, systems-orientated analyst who thrives in fast-paced delivery settings and is passionate about translating business needs into effective system solutions.

Key responsibilities and output areas include the following: Business & Systems Analysis Elicit, analyse, and document business, functional, and system requirements across digital initiatives. Translate business needs into system specifications, including user stories, integration requirements, and acceptance criteria.

Support system-related delivery across digital platforms, integrations, and technology-enabled change. Work closely with developers, architects, and product teams to ensure requirements are clearly understood and implemented. Stakeholder Engagement & Collaboration Facilitate workshops, interviews, and working sessions with business and technical stakeholders.

Act as the bridge between business users and technical teams, ensuring alignment and clarity across delivery. Communicate complex system concepts in a clear, practical way to support decision-making and delivery progress. Analysis in Practice Conduct current-state and future-state system and process analysis to identify gaps, risks, and improvement opportunities.

Analyse system flows, integrations, and data to support solution design and prioritisation. Support backlog refinement, sprint planning, and prioritisation alongside product owners and delivery teams. Consulting Mindset in Action Build trusted relationships quickly within a client environment. Operate confidently in ambiguity, bringing structure, clarity, and momentum.

Balance detailed systems analysis with delivery pace in a digital transformation context.

Key Requirements

• 5+ years’ experience as a Business Analyst or Business Systems Analyst within complex organisations.
• Proven experience within financial services; exposure to insurance environments is highly beneficial.
• Strong experience in systems analysis, including integrations, APIs, or digital platforms.
• Hands-on experience with requirements elicitation, process modelling, and systems documentation.
• Experience working in delivery-led, Agile or hybrid environments.
• Relevant degree or equivalent experience in Business Analysis, Information Systems, IT, or related fields.
• Certifications (e.g. IIBA, Agile BA, or equivalent) are advantageous.
• Technical & Domain Knowledge Strong understanding of business and systems analysis practices and techniques.
• Experience working across Agile, hybrid, or waterfall delivery models.
• Exposure to digital transformation, system implementation, or platform modernisation initiatives.
• Understanding of system integrations, data flows, and technical solution environments.
• Please Note: As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification. iqbusiness is committed to sustainable growth and transformation.
• We embrace diversity and employ previously disadvantaged individuals.