IT Support Technician

Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related.

You will work closely with the IT Manager to provide timely feedback and solutions within agreed-upon deadlines, ensuring smooth communication and technical support for both internal teams and external stakeholders. This is an exciting opportunity to support a dynamic, fast-paced environment with cutting-edge IT solutions.

Responsibilities

• Troubleshoot and resolve desktop support issues.
• Install and configure software, hardware, PCs, and laptops.
• Ensure systems are backed up and maintained properly.
• Document all tasks and duties related to IT support.
• Provide remote management and support services.
• Manage relationships with stakeholders, including suppliers and ISPs.
• Offer first-line support by addressing frequently asked questions.
• Maintain and update the website with product details and industry news.
• Develop and maintain the management reporting application.

Requirements

• IT-related degree or diploma. (Advantageous)
• Experience with web development platforms or languages.(Advantageous)
• Understanding of Server software implementation and maintenance.
• Knowledge of Active Directory on MS Server.
• Experience with creating Users/Roles in a Domain environment.
• Understanding of TCP/IP.
• Strong problem-solving and analytical skills.
• Technical knowledge of IT infrastructures.
• Proficient in PC and printer troubleshooting and fault-finding.
• Strong communication skills (both verbal and written).

Benefits

• Salary: negotiable

Contact Hire Resolve for your next career-changing move.

• Apply for this role today, contact Carmen Schafer or Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.