Medical Receptionist, Specialist, Paarl, Cape Town - REF# IMR038-MR

Introduction

A specialist medical practice in Paarl, Cape Town is seeking to recruit an experienced Medical Receptionist. The successful candidate will be professional, organised, and patient-focused, with the ability to manage a busy reception environment while ensuring exceptional patient service and efficient administrative support.

Duties & Responsibilities

• Welcome and assist patients, visitors, and service providers in a professional and friendly manner
• Answer incoming calls and direct enquiries appropriately
• Manage appointment scheduling and diary coordination
• Confirm appointments and communicate schedule changes to patients
• Maintain accurate patient records and update patient information as required
• Scan and upload patient documentation, authorisations, referrals, and laboratory results
• Prepare patient files and documentation for upcoming consultations
• Assist patients with queries and provide general practice information
• Process patient payments and issue receipts
• Capture and maintain patient account information accurately
• Assist with medical aid and billing-related administration
• Manage incoming and outgoing correspondence, including emails
• Prepare documentation, labels, and administrative requirements for daily consultations
• Maintain stock levels of office and clinical supplies and assist with ordering when required
• Ensure the reception area remains professional, welcoming, and organised
• Maintain confidentiality of all patient, medical, and financial information
• Assist with general administrative and practice support duties

Desired Experience & Qualification

• Matric / Grade 12
• Minimum 3 years' experience in a medical receptionist position
• Knowledge and understanding of medical aid billing, coding, and medical terminology
• Experience working with electronic medical record systems advantageous
• Fluent in English and Afrikaans (verbal and written)
• Strong administrative and organisational skills

Skills and attributes

• Excellent interpersonal and communication skills
• Strong telephone etiquette
• Customer service orientated
• Ability to multitask and prioritise effectively
• Strong organisational and time management skills
• Excellent attention to detail
• Professional and well-presented
• Ability to work accurately under pressure
• Flexible and adaptable
• Strong problem-solving ability
• Quality focused with a high standard of work
• Dependable, trustworthy, and able to maintain confidentiality
• Ability to work independently as well as within a team

Additional Information

Work Hours

Monday to Friday, 07h30 – 17h00

Occasional Saturdays as and when required due to practice demand, 08h00 – 13h00

Start date

September /October 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.