Medical Receptionist, TEMPORARY, Paarl / Franschoek - REF# IMR040-MR

Introduction

This is a temporary contract position commencing on 1 August 2026 and ending on December 2026.

A specialist Psychiatry practice based in Paarl and Franschhoek, Western Cape is seeking to recruit an experienced Medical Receptionist. The successful candidate will be professional, organised, compassionate, and able to provide exceptional administrative and patient support within a confidential mental healthcare environment.

Duties & Responsibilities

• Welcome patients and visitors in a professional and friendly manner
• Prepare and maintain patient files and records
• Schedule, confirm, and coordinate patient appointments
• Manage the doctor's diary and appointment calendar
• Answer and respond to phone calls, emails, and WhatsApp enquiries
• Receive and assist patients at reception
• Maintain professional communication with patients and healthcare stakeholders
• Submit medical aid claims and issue invoices
• Capture and update patient information accurately
• Ensure patient records and documentation are maintained efficiently
• Assist with general reception and administrative duties
• Maintain a calm, supportive, and patient-centred reception environment
• Ensure strict confidentiality of all patient and practice information

Desired Experience & Qualification

• Matric / Grade 12
• Minimum 2–3 years' experience within a medical practice
• Previous experience in a psychiatry or psychology practice advantageous
• Strong medical administration background
• Computer literacy essential
• Proficiency in Microsoft Office Suite
• Experience with Google Calendar and Google Docs
• Knowledge of Panacea and EMGuidance advantageous
• Excellent administrative and organisational skills

Skills & Attributes

• High level of confidentiality, discretion, and professionalism
• Strong communication and interpersonal skills
• Ability to multitask and prioritise effectively
• Compassionate and patient-centred approach
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Professional and well-presented
• Ability to work independently and as part of a team
• Calm and composed under pressure
• Reliable, trustworthy, and dependable
• Strong problem-solving ability
• Respectful and empathetic when dealing with patients and families

Additional Information

Work Hours

Monday to Friday, 08h00 – 17h00

Start date

1 August 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.