Technical Support Technician (Office-Based)

Job Title

Technical Support Technician (Office-Based)

Location: Baynards Green, near Bicester

About The Role

We’re looking for a reliable and detail-oriented Technical Support Technician to join our team at our offices in Baynards Green, near Bicester. This is an office-based role supporting customers and carrying out calibration and testing of equipment. You’ll play a key part in ensuring our products and services meet quality and compliance standards while providing friendly, effective technical support.

Key Responsibilities

• Provide technical support to customers via phone and email
• Book in/out equipment and manage job tracking through internal systems
• Prepare equipment for return to customers (labelling, packaging, documentation)
• Assist with stock control, parts management, and basic workshop organisation
• Support quality processes and compliance with relevant standards (e.g. ISO 13485 / ISO 17025, if applicable)
• Liaise with engineers, sales, and admin teams to resolve customer queries
• Follow health & safety procedures and maintain a tidy working environment

Essential

Skills & Experience

• Good attention to detail and a methodical approach to work
• Basic technical aptitude (electronics, mechanical, or instrumentation experience is a plus)
• Confident using computers and MS Office/Excel
• Clear communication skills and a customer-focused attitude
• Ability to work independently and manage time effectively

Desirable

• Previous experience in testing, technical support, or a similar technical role
• Familiarity with quality systems or calibration standards
• Experience working in an office/workshop environment

What We Offer

• Friendly, supportive team environment
• On-the-job training and development
• Free on-site parking
• Opportunity to grow technical skills within a specialist field