Client Relationship Manager

At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.

Job Title: Client Relationship Manager

Location: UK travel/homebased

Salary: £30,000 - £41,000 + £18,000 OTE (uncapped commission)

Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm

Tenure: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider.

Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions.

The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.

Key responsibilities of the role include

• Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
• Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
• Add value to customers by using your product, technical and operational knowledge.
• Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
• Regular account review meetings with appropriate stakeholders.
• Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
• UK travel and evening entertainment.

Your ideal experience & competencies

Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.

• You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Employee Benefits

• 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
• Pension Scheme: Secure your financial future with our pension plan.
• Enhanced Maternity and Paternity Pay: We're here to support your growing family.
• Supporting Childcare: Support for parents returning to work.
• Life Assurance: We've got you covered.
• Employee Referral Bonus: Refer talent and earn rewards.
• Birthday Leave: Celebrate your special day with an extra day off.
• Leave for Volunteering: Day off for charity work.
• Employee Assistance Program: Get the support you need when you need it.
• Buy Additional Holidays: More time for you, when you need it.
• BHSF Health Cash Plan: Your health is our priority.
• Giant Advantage: Exclusive discounts for our amazing team.
• Soft Loans: Emergency loans for unexpected expenses
• Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
• Role-Relevant Training: Invest in your career growth.
• Social Events: Connect with your colleagues.
• Long Service Awards: Celebrate your loyalty and dedication.
• WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Salary: GBP 30000 - 41000 per year