Lead Technical Support Engineer

Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers.

Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also one of the biggest private enterprises in China, and diversified business across construction & mining equipment manufacturing, renewable energy, bank and insurance, real estate development, etc.

The Group spends 5-7% of annual revenue on Research& Development and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India.

Due to fast growing business in UK, currently we look for an experienced Lead Technical Support Engineer to join our young and friendly team.

Key responsibilities and duties

• Provide technical assistance to the dealer network service teams remotely or in person when required, ensuring full support until completion
• Be responsible for the allocation of technical response resource and the timely closure of all dealer requests
• Be responsible for updating technical assistance requests and logs
• Provide technical training and product updates to dealer service engineers
• Create technical bulletins and monitor closure throughout the dealer network
• Assist with the NPI process for Aftermarket functions within SANY UK
• Review Add/Delete lists & compile recommended parts lists for NPI projects
• Review Operator & Maintenance manuals prior to new product release
• Review Hydraulic and Electrical schematics
• Assist in the production of technical training material
• Carry out service audits on new products, compile reports and feedback to R&D team at HQ
• Create quick start guides for the full range of SANY products for the UK market
• Assist with dealer service audits
• Travel to clients site and run UK national service support; international travel to China and EU might be requested

Requirements for the role

• Minimum HVQ Level 3 in mechanical engineering or relevant role specific experience.
• Experience in a wide range of products including Excavators from 1 tonne to 75 tonne, Telehandlers, Material Handlers, Electric construction equipment, Forklifts, Wheeled Loading shovels
• Experience with HaV machines and competence to SAP level desirable
• Demonstrated self-starter with strong initiative skills and a can-do positive attitude; the ability to work autonomously.
• Proven abilities to work effectively in teams.
• Ability to manage and implement project ideas.
• Strong communication and interpersonal skills.
• Competent with office 365 programmes / excel / word etc.
• Experience of carrying out risk assessments and health & safety knowledge within the workplace is desirable.
• Full UK driving licence and the ability to travel throughout the UK when required.
• This role is an ideal stepping stone into a service management position.

What we offer to the role

• Competitive salary
• Generous holiday entitlement
• Company pension scheme
• Group life insurance
• Company vehicle, laptop and mobile phone

Salary: GBP 36000 - 60000 per year

Experience: 3 years required