Technical Support Engineer

remote / working from home

Job ref: AZ/64418

Salary: dependant on experience

Benefits

This is a full time, permanent role.

3 days at home, 2 days out supporting technical/sales teams.

Company car provided

IT equipment provided includes: laptop, iPad, iPhone (or equivalent)

Overview

The Technical Support Specialist provides expert technical assistance to customers, internal departments, and sales teams.

You’ll ensure accurate and timely communication of product information, assist with customer queries, and support both existing and new product development.

Key responsibilities include producing technical drawings and calculations, maintaining technical documentation, and staying up to date with industry regulations.

Team Description

The Technical Services Team is a central support function, providing technical expertise across the business. Working closely with Sales, Customer Services, Quality, and Product Development, the team ensures the accuracy of product data and supports both internal staff and external customers with technical requirements. The team promotes collaboration, continuous improvement, and a customer-focused approach.

Key duties

Provide building scheme design service to specification team and customer base (CAD format elevation/section drawings, site wind pressure assessment and associated profile suitability calculations).

Calculation of product U-value and energy rating

Organise product testing, liaise with test facility and company training school and provide sample specification

Create and print product technical manuals and profile charts, control distribution internally and externally.

Control, approval and storage of technical documentation.

New product development, provision of technical data, support and advice for staff and customers.

Provide face to face and/or online presentations on updates and changes

Liaise with Quality department over issues on products received by customers to assess reason for issue and solution.

General administration – email, letters general correspondence to customers and internal.

Keep abreast of changes relating to industry product standards and Building Regulations.

Integral involvement in customer tour/presentations to promote company and technical services available.

Provide support, training and guidance to Technical Support Assistant.

THE CANDIDATE

It is anticipated that the successful candidate will be able to demonstrate the majority of the following:

Qualifications

Minimum of GCSE Maths and English level C or above, or equivalent.

Desirable to have CAD related certification and be BFRC Accredited

Experience and Knowledge Base

Previous experience in a technical support

uPVC related industry experience

Experience calculating U-values and energy ratings

Strong technical knowledge of uPVC products

Previous experience of training & mentoring of personnel.

Strong customer facing skills

Paint Shop Pro or similar experience

Experience presenting knowledge to others in small groups e.g. technical updates

SKILLS AND ABILITIES

Ability to communicate and work with colleagues at all levels and to develop effective working relationships at all levels.

To be able to make decisions within set parameters and manage problems including query solving.

Proficiency with systems and PC based programs, including Microsoft applications.

Strong interpersonal, verbal and written communication skills in English.

Numerical reasoning, analytical thinker

Exceptional interpersonal and communication skills, including the ability to ensure effective communication.

Excellent attention to detail.

Demonstration of the ability to work under sustained pressure and to tight deadlines.

A flexible, pro-active approach to work including the ability to prioritise and re-prioritise to achieve successful outcomes.

Planning and Organising: works to priorities and deadlines and plans how to meet them.

Uses time and other resources appropriately and efficiently.

Decision making / query solving; able to make decisions within set parameters and to own and manage problems and query solve.

Communication Skills: ability to communicate effectively with internal and external customers

and to establish and maintain an effective working relationship with them.

For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.

For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application

If you wish to apply for this position and have further details, please email your full CV and salary information to:

Andy Zanin - Business Director

T: +44 (0) 1789 207070

E: andy.zanin@listgrove.com

CONNECT WITH ME ON LINKEDIN.

Why select Listgrove?

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