HPE Networking - Professional Services Delivery Manager

HPE Networking - Professional Services Delivery Manager

HPE Networking - Professional Services Delivery Manager

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Summary

The Manager, Consulting II leads delivery execution and operational governance for HPE Networking Professional Services engagements , supporting customers across Aruba and Juniper networking environments .

This role is responsible for managing a team of consulting and delivery professionals, ensuring consistent, high-quality delivery across complex, multi-vendor infrastructures, and driving customer satisfaction through strong governance, escalation leadership, and executive-level communication.

The ideal candidate combines delivery leadership, multi-vendor networking expertise (Aruba & Juniper), and people management to deliver measurable customer outcomes in large-scale enterprise and service provider environments.

Key ResponsibilitiesDelivery Leadership & Execution

• Lead end-to-end delivery of Networking Professional Services engagements acrossAruba (CX switching, WLAN, ClearPass, SD-Branch) and Juniper (EX/QFX/MX, Mist AI, SRX, SD-WAN) environments.
• Ensure structured delivery governance including planning, execution tracking, milestone management, and service acceptance.
• Drive adoption of standardized delivery frameworks, tools, and reporting across all engagements.
• Maintain visibility and control across delivery health, proactively identifying risks and driving mitigation actions.

Customer Engagement & Stakeholder Management

• Act as the primary delivery leader for customer engagements, building trusted relationships with technical and executive stakeholders.
• Manage communications across complex stakeholder environments, ensuring clarity, transparency, and alignment.
• Lead customer governance forums (weekly, monthly, executive reviews) with clear, data-driven insights.
• Support strategic account growth by aligning delivery outcomes with customer business objectives.

Escalation & Incident Leadership

• Own critical escalations, service disruptions, and delivery challenges across Aruba and Juniper solutions.
• Lead structuredRoot Cause Analysis (RCA) processes and ensure implementation of corrective and preventive actions.
• Coordinate closely with support, engineering, and product teams to drive timely resolution of issues.

People Leadership & Team Development

• Lead, coach, and develop a team of consultants, architects, and/or delivery managers.
• Set clear objectives and performance expectations aligned with customer outcomes and delivery excellence.
• Drive capability development across bothAruba and Juniper technologies , promoting cross-skilling and knowledge sharing.
• Ensure optimal resource allocation and capacity planning across customer engagements.

Financial & Commercial Management

• Ensure delivery within scope, timeline, and budget while maintaining high quality standards.
• Manage utilization, revenue realization, and margin protection through strong delivery discipline.
• Support contract execution, change management, and services attach opportunities.

Continuous Improvement & Operational Excellence

• Identify recurring delivery challenges and implement process improvements.
• Drive standardization of delivery practices across multi-vendor environments.
• Contribute to service innovation and enhancement of Professional Services offerings.

Required Qualifications

• Proven experience managingProfessional Services delivery and/or consulting teams in enterprise networking environments.
• Strong understanding ofmulti-vendor networking architectures , including:
• Aruba: switching, wireless, NAC (ClearPass), SD-Branch
• Juniper: routing (MX), switching (EX/QFX), security (SRX), Mist AI-driven networking
• Experience managingcomplex customer engagements and escalations .
• Demonstrated ability to run delivery governance (RAID, reporting, executive communication).
• People management experience, including coaching and performance management.
• Strong communication skills with the ability to engage both technical and executive stakeholders.

Preferred Qualifications

• Experience working in or withHPE Aruba Networking and/or Juniper Networks ecosystems .
• Familiarity withAI-driven networking (e.g., Aruba Central, Juniper Mist) .
• Understanding ofmanaged services and support integration models .
• Certifications (nice to have):
• Aruba (ACMP, ACDX, etc.)
• Juniper (JNCIP/JNCIE)
• ITIL, PMP, or equivalent

Key Competencies

• Delivery governance & execution excellence
• Multi-vendor networking leadership (Aruba & Juniper)
• Customer and executive stakeholder management
• Escalation and crisis management
• People leadership and team development
• Commercial awareness and delivery discipline
• Continuous improvement mindset

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual...