Marketing Manager

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group.

The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to drive marketing strategy and member engagement for Qantas Loyalty
• A foundational new role in the recently formed Marketing Planning & Partnerships team responsible for developing insight led strategies that drive growth and optimise member engagement
• This is a permanent role based at our Corporate Campus in Mascot
• Working in Qantas Loyalty is exciting and fast-moving.
• We love what we do and look forward to what we might create for the future.
• Being part of a business that’s constantly changing challenges us to think and move on our feet quickly.
• Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes.
• By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Marketing Manager, Program in the Marketing Planning & Partnerships (MP&P) team, you will be responsible for identifying marketing opportunities to drive growth and optimise member engagement.

Turning insight-led strategies into clear, concise, and actionable briefs, this role supports the Group Customer and Loyalty portfolio focused on program awareness, member lifecycle and projects including the QFF Program Changes announced this year and will drive activity into the Marketing Centre of Excellence.

The role will be responsible for the development of marketing activity plans working closely with cross-functional teams and external partners to identify growth opportunities, optimise member engagement, and execute strategies that drive strong commercial results for Qantas Loyalty.

Serving as the primary day-to-day contact for key internal stakeholders across program design, commercial, product and partners, you will oversee channel activity and report on performance outcomes.

Additionally, you will input into overarching marketing strategies to brief integrated campaigns that generate ongoing revenue, while collaborating with analytics to translate performance data into actionable insights, optimised plans, and continuous innovation.

You’ll Have5+ years’ experience in a marketing role, with experience critically reviewing marketing collateral for product, brand & regulatory fit.

Tertiary qualifications in Marketing, Communications or a related discipline.

Thorough knowledge of the consumer loyalty, lifecycle and brand marketing is preferred Proven ability to problem solve, negotiate & influence for a win/win outcomeStrong strategic capabilities and the ability to drive and prioritise outcomes for a commercial returnCuriosity in the “why & the what” driving outcomes & how marketing activity can capitalise on the state of play.

Ability to deal with fast-paced environments and thrive under pressure and deadlinesHighly organised, proactive and dynamicExcellent interpersonal and communication skills, both written and verbal, with the ability to effectively liaise with Qantas management, and senior executive levels of external partners.

• Experience in Partner Relationship Management involving liaising with external partners
• Sound understanding of campaign reporting and analysis techniques
• Demonstrated experience in dealing with internal commercial and product stakeholders, and external clients/agencies
• Experience managing legal, commercial, regulatory and branding requirements
• Why Qantas?
• You’ll join a team where creativity and passion are encouraged.
• Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications Close: 19 August 2026