Collections Representative

Position Overview

As a Debt Collection Agent, you will play a critical role in managing and recovering outstanding debts. You will interact with customers to negotiate payment plans, resolve disputes, and ensure that all collection activities are conducted in compliance with applicable laws and regulations.

Key Responsibilities

Contact and communicate with customers via phone, email, and written correspondence to collect outstanding payments.

Negotiate payment arrangements and settlements with clients while maintaining a positive and professional demeanor.

Maintain accurate and detailed records of all collection activities and client interactions.

Resolve disputes and answer inquiries related to account balances and payment issues.

Work closely with the internal team to update customer information and ensure accurate account management.

Comply with Central Bank, Customer Protection Regulation and local regulations governing debt collection practices.

Qualifications

Proven experience as a Debt Collection Agent or similar role in a financial or customer service environment.

Strong communication and negotiation skills with the ability to handle challenging conversations effectively.

Excellent organizational skills and attention to detail.

Proficient in using collection software, CRM systems, and MS Office Suite.

Knowledge of relevant debt collection laws and regulations is a plus.

Ability to work independently and as part of a team in a fast-paced environment.