Assistant Spa Manager

Shangri-La, Kuala Lumpur Find your Shangri-La in Shangri-LaAt Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Oversee daily spa operations to ensure smooth service and guest satisfaction
• Supervise, coach, and motivate Spa Therapists to achieve performance targets
• Maintain high standards of hygiene, cleanliness, and service quality
• Handle guest feedback and resolve concerns professionally and efficiently
• Conduct staff training, scheduling, and performance monitoring
• Support spa promotions, revenue growth, and operational efficiency
• Ensure compliance with hotel policies, health, and safety procedures
• Prepare operational reports and assist management with performance reviews and improvements

Requirements

• Minimum 2 years of experience in spa, wellness, or therapy operations
• Prior supervisory or Head Therapist experience preferred
• International beauty therapy qualification or equivalent certification
• Strong leadership, communication, and interpersonal skills
• Passionate about guest service and wellness hospitality
• Knowledge of spa treatments, hygiene, and operational procedures
• Computer literate with good administrative skills
• Flexible to work shifts, weekends, and public holidays