Operations Manager

• LOCATIONMacquarie Park, NSWBENEFITSCompetitive salary + Incentive Compensation Plan (ICP) bonus
• Comprehensive onboarding and ongoing training
• Access to a world‑class engineering knowledge base
• Supportive team culture with ongoing personal and professional development
• About the role/company:

Our client is a global med tech company specialising in infection prevention, sterilisation, and contamination control solutions for healthcare industries. They are seeking an experienced Repair Operations Manager to lead ANZ repair operations based in Sydney.

Reporting to global leadership, you will drive operational performance across repair workshops, ensuring delivery against key objectives in Safety, Quality, Delivery, Cost, and Employee Engagement. This role is ideal for a hands-on operations leader with strong technical understanding and a passion for continuous improvement within a regulated medical or engineering environment.

Responsibilities include

• Lead and manage repair operations across ANZ, setting direction and performance targets
• Oversee end-to-end repair processes including turnaround time, quality, cost, and safety
• Manage budgets, labour utilisation, and repair cost efficiency
• Drive Lean and continuous improvement initiatives across operations
• Develop and mentor a high-performing team of supervisors and technicians
• Ensure compliance with ISO 9001, ISO 13485, and regulatory standards
• Collaborate with Customer Service, Sales, Product Management, and global teams
• Resolve technical and quality issues while improving operational systems
• Support new product introduction and repair capability development
• Manage repair workshop infrastructure, equipment, and workforce planning
• Deliver customer presentations, technical training, and stakeholder engagement
• Skills & Experience
• Tertiary qualifications in Engineering, Science, or related field
• Extensive experience in repair/service operations specifically with endoscopes
• Strong knowledge of medical device or regulated environments (ISO/MDD/GMP)
• Proven ability to lead teams and drive operational excellence
• Experience managing budgets, KPIs, and performance metrics
• Strong analytical, problem-solving, and decision-making skills
• Excellent stakeholder engagement and customer-facing capability
• Advanced MS Office and systems/reporting tools experience
• Experience in sterilisation, surgical, endoscopy, or technical service environments highly regarded

TO APPLY

If you would like to discuss this vacancy further, please call Nikita on (02) 8310 5843 or email nnatu@i-pharmconsulting.com.