Compliance and Financial Crime Manager - Payments

The Compliance Manager will play a key role in supporting the global compliance function, with responsibility for day-to-day compliance operations, regulatory adherence and customer due diligence across the company's international footprint.

This is a hands-on role working closely with senior compliance leadership to ensure the business meets its AML/CFT obligations and maintains strong relationships with regulators, partners and counterparties.

Conduct customer onboarding, periodic reviews and enhanced due diligence in line with internal AML/KYC standards. Monitor alerts across transaction monitoring, sanctions screening, PEPs and adverse media, escalating cases as required. Coordinate and draft responses to information requests from partners, financial institutions and regulators.

Support the management of customer complaints and ensure compliance with relevant consumer protection standards. Prepare and submit AML/CFT reports and other regulatory filings as required. Support internal and external suspicious activity reporting, ensuring accurate documentation and timely escalation. Review potential fraud cases and work with internal teams to support investigations and resolutions.

Assist with maintaining and enhancing internal compliance policies, procedures and workflows. Produce compliance metrics and management information for internal reporting. Deliver or support the delivery of AML and compliance training to staff. Partner with commercial and onboarding teams to assess new business opportunities and review customer files.

Assist with regulatory engagement, audits, and licence applications or renewals. 3-5 years' experience in Compliance, AML or Financial Crime within fintech, payments or financial services. Strong understanding of AML/CFT frameworks, KYC processes and regulatory expectations across multiple jurisdictions. Hands-on experience with transaction monitoring, screening tools and SAR/STR reporting.

Excellent written and verbal communication skills, including report writing and stakeholder liaison. Ability to work independently in a fast-moving, international business. Practical, solutions-oriented approach with the ability to balance commercial and risk considerations. Fluency in English required; additional languages are an advantage.