HOSPITAL RECEPTIONIST

Job Title: Hospital Receptionist

Location: Crown Hospital One Day Surgery, UAE

Employment Type: Full-time

Job Summary

Crown Hospital One Day Surgery is looking for an organized, customer-focused, and professional Hospital Receptionist to be the first point of contact for our patients. The ideal candidate will handle front-desk operations, manage appointment bookings, support patient registration, and ensure smooth communication between departments while maintaining high service quality.

Key Responsibilities

• Greet and assist patients, visitors, and families in a welcoming and professional manner.
• Manage patient registration, verify documents, and update records in the EMR system.
• Schedule, confirm, and manage appointments and follow-up visits.
• Answer and direct incoming calls promptly and professionally.
• Coordinate with nurses, doctors, and other departments to facilitate patient flow.
• Handle billing inquiries and coordinate with the accounts department as required.
• Maintain the reception area’s cleanliness and organization.
• Address patient queries and provide accurate information about hospital services.
• Ensure confidentiality of patient information at all times.
• Assist with administrative tasks such as filing, scanning, and preparing reports.
• Manage patient check-in and check-out processes efficiently.

Qualifications and Requirements

• High school diploma or equivalent (Diploma/Degree in administration or healthcare field preferred).
• Minimum 1–2 years of receptionist or customer service experience (healthcare experience is an advantage).
• Strong communication and interpersonal skills.
• Proficiency in EMR systems(CORTEX SOFTWARE) and computer applications (MS Office).
• Ability to multitask and work in a fast-paced hospital environment.
• Professional appearance, positive attitude, and patient-friendly approach.
• Fluent in English, HINDI and Arbic is an added advantage

Send CV To hr@crownhospital.ae

Job Type: Full-time

Work Location: In person