Parking Call Center Representative- Part Time Evenings

We are seeking a customer-focused and professional Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with parking inquiries, resolving complaints, and providing the correct information to resolve their issue, and ensure a positive customer experience.

The successful candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

TRAINING: TUESDAY - FRIDAY 10AM-3PM. 1 WEEK TRAINING. MORE TRAINING CAN BE AVAILABLE IF NEEDED.

Pay: $17.05 hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

This position is ideal for individuals who enjoy helping customers, solving problems, and supporting parking operations through exceptional customer service.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1

Key Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely and professional manner.
• Make outbound calls for escalations only.
• Resolve customer concerns, complaints, and issues while maintaining a high level of customer satisfaction.
• Accurately document customer interactions in the company database.
• Provide information regarding parking structures.
• Escalate complex issues to supervisors regarding their parking garage.
• Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction goals.
• Maintain confidentiality and comply with company policies and procedures.
• Troubleshooting with parking ticket issues, payment issues, online reservations,
• Provide information on parking locations, rates, operating hours, special event parking, and transportation options.
• Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies

Preferred Skills

• Bilingual abilities are a plus.
• Experience handling high-volume call environments.
• Ability to adapt quickly to changing priorities and procedures.
• Experience in parking operations, transportation, municipal services, or customer service environments.
• Familiarity with parking management software and payment processing systems.

Skills and Competencies

• Excellent customer service orientation
• Active listening and problem-solving skills
• Conflict resolution and de-escalation techniques
• Data entry accuracy
• Time management and multitasking
• Ability to work in a fast-paced environment
• Professional phone etiquette
• Team collaboration

Performance Metrics

• Call quality scores
• Customer satisfaction ratings
• Average response and handling times
• First-call resolution rate
• Attendance and reliability
• Productivity and accuracy standards

Working Conditions

• Office-based
• Extended periods of sitting and working on a computer.
• Frequent use of telephone and headset equipment.

Schedule: 18-24 hours per week, Flexible Schedule requires. Weekends Mandatory

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening and problem-solving abilities.
• Proficiency with computers, and Microsoft Office applications, Microsoft Teams experience.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work on flexible schedules, including evenings, weekends, and holidays as needed.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most.

From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.

ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more.

Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.

If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.