Call Center Retail Rep

Partners Personnel has partnered with a luxury brand, looking for Call Center Representatives with a competitve edge, who love to help people and who is seeking to elevate their resume with this opportunity to work in the fashion industry.

Job Title: Call Center CSR – Luxury Brand Support

Location: Northside – Jacksonville, FL

Pay Rate: $17.00/hour + Paid Training + Benefits + Bonus Opportunities

Shifts: 1st & 2nd (Variable Schedules/ Holidays required)

Opportunity Type: Long-Term with Direct Hire

Training Starts: Tuesday 9/08/2026 * hiring starts now, rsvp to save a spot.

Role Overview

Join Partners Personnel and represent a globally recognized luxury brand in a call center setting. As a Call Center CSR, you will handle customer inquiries, provide product support, and recommend additional items to enhance the shopping experience.

Key Duties

• Handle inbound and outbound calls, email, and chat.
• Assist with orders, returns, shipping, and product questions.
• Cross-sell and upsell products when appropriate.
• Deliver excellent service and resolve concerns quickly.
• Document customer interactions in CRM systems.

Requirements

• 1+ year of customer service experience (call center, retail, or hospitality preferred).
• Strong communication skills and customer focus.
• Strong computer technical skills, must be able to type 30 WPM
• Intermediate skills with Microsoft Office suite applications
• Comfortable with technology and multi-tasking.
• Sales-minded with a drive to meet performance goals.

Job Type: Full-time

Pay: $17.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance

Experience

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Clerical: 1 year (Preferred)

Work Location: In person