Senior Contact Center Representative

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Job Title: Senior Contact Center Representative

Location: Hybrid (On-site in St.Paul 1 time per week)

Employment Type: Long Term Contract with potential for hire (Regular Business hours, Monday-Friday)

Job Overview

Beacon Hill’s client is seeking reliable and customer-focused professionals to join their client’s team as Contact Center Representatives. This role provides an opportunity to deliver excellent customer service while growing within the company. You will act as a frontline problem solver, assisting customers, financial professionals, and business partners via phone, email, and chat.

This is an exciting contract-to-hire position that is hybrid requiring 1 day per week onsite in St.Paul.

Key Responsibilities

• Provide empathetic and professional customer support through phone, email, and chat.
• Assist customers with insurance claims, policy information, and account inquiries.
• Explain and resolve complex issues while maintaining quality service standards.
• Manage 35-50 calls per day in a fast-paced, inbound service environment.
• Meet or exceed call center metrics while delivering an exceptional customer experience.
• Cross-train in additional product lines after completing primary training.

Qualifications

• 3-5 years of call center experience required.
• Strong active listening skills, empathy, and professionalism in customer interactions.
• Excellent verbal and written communication skills.
• Ability to multi-task, navigate multiple systems, and problem-solve efficiently.
• Self-motivated, reliable, and punctual with strong time management skills.
• Tech-savvy with proficiency in computers and strong typing skills.
• Must maintain confidentiality and trustworthiness in handling customer information.

Technical Requirements

• Wired internet connection (WiFi not permitted).
• Must meet minimum bandwidth requirements for remote access.

This is a great opportunity for detail-oriented professionals looking to build a career in customer service with a reputable and growing company. If you thrive in a collaborative and fast-paced setting, apply today!

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