Inside Sales Representative - Call Center

Motili, a member of the DAIKIN group, would like for you to join our dynamic team as an Inside Sales Person. You will engage with customers over the phone to provide exceptional service and promote our products. Duties include answering inquiries, resolving issues, and processing orders.

Successful candidates will possess strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment. Sales experience is preferred but not required. This role offers competitive pay, comprehensive training, and opportunities for career growth. If you're passionate about delivering great customer experiences and driving sales, apply now!

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities may include

• Provide fast, friendly and accurate information and assistance - for customers and other team members.
• Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.
• Interact politely and effectively with customers, fellow employees, and business partners.
• Collaborate with co-workers for help with trouble shooting or answering questions.
• Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items, product and delivery information
• Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center.
• Recommend alternate products based on cost, availability, or specifications.
• Assist with month end clean-up for orders that have not been closed out for billing.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training - as assigned.
• Effectively adhere to policy and procedures in compliance with Company policy and the law.
• Maintain clean, professional, and safe work environment; creating an environment that welcomes others.
• Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.
• Participate in additional projects/activities to support ongoing business needs.

Knowledge & Skills

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Developing rapport and effective listening skills
• Phone etiquette and e-mail etiquette
• Professionalism - patience, poise, and tact
• Ability to deal with high volume customer traffic.
• Effective verbal skills - must be able to explain fairly technical parts information clearly.
• Written skills - must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgement and strong work ethics and integrity on the job.
• Ability to understand and follow procedures, work instructions and company policies

Experience

• 2+ years of progressive sales and customer service experience
• 2+ plus years in the HVAC industry preferred

Education

• High School diploma or GED equivalent, some college preferred
• HVAC certification preferred

Physical Requirements/Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Payrate: $18.64 to $23.31 hourly

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1