Call Center Rep

Wake Orthopedics a multi-specialty orthopaedic group with multiple locations in Wake County, NC is seeking a certified Scheduling Representative to fill a full-time Call Center position, in our Raleigh office location. We offer a unique work environment promoting personal and professional growth. We offer the highest quality care for pediatric and adult patients.

Our practices provide a full range of orthopaedic services including advanced diagnostic imaging, innovative treatment options, minimally invasive and traditional procedures, and rehabilitation services. Whether it be recovering from a broken bone, joint replacement surgery, a sports injury or a fracture – our goal is to get patients back to doing the things they love.

We offer

• Weekly Pay
• PTO Buyback: Sell your PTO for cash at the end of the year
• 100% employer paid health insurance: $0 premium base plan
• No mandatory overtime
• No Weekends & No Holidays!

The ideal candidate will be highly motivated, team focused and possess empathy towards patients.

Primary Duties and Responsibilities will include

• Communicate with the patient in a professional and compassionate manner.
• Register patient in EHR including insurance verification.
• Schedule patient appointments based on provider availability and preference.
• Answer inbound calls and direct patient’s question to appropriate staff member.
• Prioritize patient calls based on current policy.
• Communicate with clinical staff as needed to ensure patient medical questions are answered timely.
• Document accurately within our EHR, Epic.
• Other duties will be assigned by management as needed.

Qualifications

Two years’ experience in medical office is preferred but will train the right candidate.

Come join our award-winning practice!