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German American Bank
Job Title: Contact Center Agent
As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.
What You’ll Do
Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment.
You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.
Bonus Points
What We Can Offer You
This Position Will Be Located At
Whitehall
430 North Hamilton Road
Whitehall, Ohio, 43213
United States
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
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We surface this role because it matches profiles like yours, not because we vet the employer. Always confirm the pay, location, and remote details on German American Bank's official site before you apply.
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