Inbound Call Center: Columbus, OH (10 open roles)

Preference for 1 of the following criteria

• College Degree
• Previous contact center experience

Position Description

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.

Successful applicants will be highly professional, career driven, and committed to World-Class Service.

• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Responsibilities

Preference for 1 of the following criteria

• College Degree
• Previous contact center experience

Position Description

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.

Successful applicants will be highly professional, career driven, and committed to World-Class Service.

• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Qualifications

Skills

Call Centers, Cash Management, Customer Support/Service, Financial Services, Inbound Call Centers, Mobile Applications, Multitasking, Performance Metrics, Telephone Skills

About the Company

Financial client