Call Center Representative/Dispatcher

Are you a highly organized and detail-oriented individual with a passion for supporting vital community services? We're seeking a dedicated Operations Coordinator to join our team and play a crucial role in facilitating interpretation services for individuals in healthcare, legal, educational, and social service settings.

We're looking for someone who

• Possesses a keen eye for detail and a strong eagerness to learn.
• Is flexible and thrives in a fast-paced environment.
• Is a true team player.
• Takes initiative and excels at multi-tasking.
• Communicates professionally and efficiently, both in person and over the phone.

If this sounds like you, we encourage you to apply!

Responsibilities

Upon joining our team, you will

• Manage a high volume of incoming calls.
• Schedule multilingual interpreters for various assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data to maintain accurate records.
• Submit comprehensive reports.
• Monitor and review progress and accuracy of assignments.
• Complete a background check and pass a drug screen.

Qualifications

We're looking for candidates who have

• A high school diploma and prior customer service or dispatch experience.
• Typing proficiency of at least 35 WPM and intermediate computer skills (testing may be administered).
• Proficiency in Microsoft Excel (testing may be administered).
• The ability and willingness to work from our office location.

Benefits

We value our employees and offer a comprehensive benefits package (after being officially hired), including:

• Paid holidays after 90 days of employment.
• Ten (10) days of Paid Time Off after 90 days of employment.
• Medical, Dental, Vision, and Life insurance.
• 401K and Profit Sharing opportunities.
• Free parking.

Compensation / Pay Rate (Up to): $20.00