Executive Sous Chef (Outlets) - Arizona Biltmore

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration.

It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore?

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What you will have an opportunity to do

As a Senior Level Chef, you will provide critical support across all restaurant outlets and occasionally banquets, stepping in to maintain culinary excellence and consistency when covering days off or assisting during high-volume periods. You will collaborate closely with each CDC and senior leadership on special projects, ensuring that established standards and procedures are upheld at all times.

Flexibility is key in this role, as you will adapt to shifting needs throughout the hotel and participate in ongoing corporate trainings. With keen attention to detail, you will oversee daily preparation, mentor junior staff, and guarantee that every dish meets the highest quality standards.

Through strong communication and leadership, you will foster a cohesive culinary team that delivers exceptional dining experiences for all guests.

ESSENTIAL FUNCTIONS

• Assist and oversee all restaurant outlets and banquets as needed, upholding the unique standards set by each CDC and providing coverage on days off.
• Maintain a very flexible schedule to adapt to fluctuating operational demands, ensuring consistency and continuity in all culinary areas.
• Supervise daily prep and production in each outlet, checking standards and promptly communicating any discrepancies to the outlet chef and senior leadership.
• Collaborate with CDCs on special events, menu development, and corporate trainings, contributing to seamless event execution and innovation.
• Offer hands-on support in areas requiring additional guidance, helping train and develop CDCs, Sous Chefs and Junior Sous Chefs to strengthen the culinary team.
• Attend daily REO and BEO meetings to stay informed of hotel-wide activities and adjust culinary operations accordingly.
• Oversee inventory management and ordering, streamlining processes to minimize waste and maintain optimal stock levels across all outlets and banquets.
• Maintain comprehensive knowledge of all menus and recipes, ensuring accuracy, consistency, and adherence to food safety regulations.
• Conduct regular quality checks during food preparation and before service, guaranteeing that dishes meet or exceed brand standards.
• Provide leadership and mentorship to Chefs de Cuisine, Sous Chefs, Junior Sous Chefs, Cooks, and Prep Cooks, fostering a positive work environment conducive to professional growth.
• Ensure all kitchen operations comply with local, state, federal, and company-wide safety and health regulations, including proper documentation and record-keeping.
• Communicate proactively with the culinary team and other departments, addressing needs and potential issues to maintain seamless operations.
• Respond quickly to unexpected challenges, such as last-minute menu changes or guest requests, ensuring smooth service and customer satisfaction.
• Participate in menu creation and periodic reviews with the Executive Chef, contributing innovative ideas and culinary insights.
• Occasionally interact with guests during events to confirm satisfaction with menu offerings and to accommodate special requests.
• Assist the Executive Chef in maintaining compliance with company standards by monitoring and managing food costs, labor expenses, and other budgeted operating costs to meet financial objectives.
• Assist in hiring, training and retaining Associates in all Culinary Departments
• Coordinate with other hotel departments (e.g., stewarding, engineering, front office) to ensure a cohesive approach to large-scale events and day-to-day operations.
• Demonstrate a strong commitment to safety by following proper procedures, preventing accidents, and handling emergencies effectively.
• Uphold a professional attitude, appearance, and demeanor at all times, adhering to uniform and footwear standards.

What are we looking for?

EDUCATION

• High School Diploma or GED.
• Accredited Culinary School or Apprenticeship, preferred.

EXPERIENCE

• 5+ years experience in Hotel Kitchens with high volume and quality.
• 5+ Previous supervisory experience required leading 5+ people.

LICENSES OR CERTIFICATES

• Maricopa County Food Handler Card.
• ServSafe preferred.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.