Customer Service Representative, Customer Centre

Key Responsibilities

• Manage inbound customer enquiries and complaints generated from different touch points such as inbound call, email and written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
• Establish and maintain good customer relationships by providing one-stop customer care services
• Provide after-sales service to customers including policy endorsement and claims handling
• Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
• Ensure the accuracy of data and activities logged in the system
• Support initiatives and projects assigned

Requirements

• HKDSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 2 years in inbound call centre environment with focus on customer service, complaint and claims handling
• General Insurance knowledge and experience with focus on Personal Lines is essential (e.g. Travel, Motor, Home, Helper, etc.)
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese and English, good command of Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing

For interested parties, please send full resume with expected and current salary by clicking the Apply Now button below. You may visit our company website www.msig.com.hk for more background information.

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.

About MSIG Insurance Hong Kong (Limited)

MSIG Hong Kong is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company Limited and a member of the MS&AD Insurance Group, Asia's leading general insurance brand with presence in 50 countries and regions globally, with over 40000 employees worldwide. The Group is amongst the world’s top 10 insurance groups based on gross revenue and one of Japan’s leading insurers with A+ Stable credit rating.

We offer a wide range of solutions and services through an extensive distribution network including agents, brokers, and strategic partnerships, including leading banks as well as growing collaborations with digital and consumer platforms. MSIG has been providing general insurance solutions to customers in Hong Kong for more than 170 years, dating as far back as 1855.