Why We’re Here

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

Are you passionate about redefining hospitality, inspiring our guests and elevating our brand? As Director of Marketing and Communications at Kimpton Tsim Sha Tsui Hong Kong , you will play a pivotal role in shaping the voice and vision of our luxury and lifestyle hotel.

Working closely with the Director of Sales & Marketing (DOSM), you will support the hotel strategic sales, lead the development and execution of integrated marketing and communications strategies to strengthen brand image, drive guest engagement, and support business goals.

You will oversee branding, content and campaign delivery, public relations and media relations (including crisis communications), team leadership, budget management, and performance analysis to continuously optimize results.

A little taste of your day-to-day

Every day is different, but you’ll mostly be providing a high level of exposure of the hotel in specific task assigned by DOSM.

Integrated Strategy & Planning : Develop and implement integrated marketing and communications strategies; build annual marketing plans; manage budgets and resources.

Marketing & Communications Leadership : Lead the creation and execution of comprehensive campaigns aligned with overall business objectives.

Brand Management : Oversee brand strategy, messaging, and voice to ensure consistent, positive communication across all channels and audiences.

Content & Campaign Oversight : Direct the development of content and execute multi-channel campaigns across digital, social, print, events, advertising, and PR.

Digital Platform Management : Manage and optimize owned digital platforms (e.g., website, landing pages, and key digital experiences), ensuring strong user journeys, SEO best practices, and content performance.

PR, Media Relations & Crisis Communications : Build and maintain relationships with media, industry partners, and influencers; manage communications as a key spokesperson, including crisis situations.

Team Leadership & Development : Lead, mentor, and develop the marketing communications team, including hiring, performance management, and setting clear objectives.

Budget & Performance Analysis : Own communication budgeting and track KPIs to evaluate effectiveness, optimize spend, and improve future strategies.

Market Research & Insights : Analyse market trends, competitors, and consumer behaviour to generate actionable insights for messaging and campaign planning.

Channel & Content Governance : Ensure content is created, reviewed, and optimized for each channel and target audience, maintaining quality and brand compliance.

Cross-Functional Collaboration : Partner with Sales, Product, Creative, and Customer Service to align communications with business priorities and deliver cohesive outcomes.

What we need from you

A minimum of 10 years in hotel marketing, communications, or public relations, with at least 5 years in a management capacity.

A bachelor’s degree in marketing, communications, business, or a related field; an MBA is a plus.

Experience in luxury hotels, retail, or financial services is often preferred.

Strong storytelling, strategic thinking, and digital marketing tech expertise (e.g., Google Analytics, CRM tools).

Demonstrated ability to lead high-performing teams and manage senior stakeholders.

Must exude passion for leading and promote positivity throughout the department.

Excellent command of English and Chinese (Cantonese and Mandarin) is a must; speaking and writing.

Candidates with less experience will be considered as Assistant Director of Marketing and Communications.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please send us your full resume along with current and expected salary [via CTgoodjobs Apply Now ] or visit careers.ihg.com

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

Full-time,Permanent