Admin and PRO Officer

Admin and PRO OfficerLocation: Ajman, UAE | Employment Type: Full-Time

About the Role

We are looking for an experienced Admin and PRO Officer for our Ajman office. This is primarily a government relations and documentation role, covering visa processing, company formation, and tenancy contract ratification across Sharjah, and Ajman, with additional responsibility for front desk management and office administration.

The ideal candidate is organised, deadline-driven, and has direct hands-on experience working across UAE government portals and municipal platforms.

Key Responsibilities

• Visa and Immigration (PRO Work)
• Handle end-to-end visa processing: new applications, renewals, cancellations, and stamping
• Manage status changes (visit to residence, inside/outside country), entry permits, and change of status procedures
• Coordinate in-country and out-of-country visa runs and status adjustments
• Process Emirates ID applications, medical fitness appointments, and biometric scheduling
• Prepare and submit emigration and labour documentation including MOL/MOHRE applications
• Track visa expiry dates and proactively initiate renewal or cancellation workflows
• Maintain accurate and up-to-date records for all employees and dependents across the group
• Tenancy Contract Ratification
• Process tenancy contract registrations and renewals on the Ajman Municipality online platform
• Handle Sharjah Municipality tenancy contract submissions and ratification
• Ensure all required documents are in order before submission; track status until completion
• Maintain copies of all registered and ratified contracts
• Company Formation
• Assist with company formation and licensing across Dubai (DED/Free Zones), Sharjah, and Ajman
• Coordinate documentation for new trade licence applications, renewals, and amendments
• Liaise with relevant authorities and follow up on approvals and issuance timelines
• Maintain organised records of all company documents, licences, and renewal schedules
• Client Communication and Follow-ups
• Serve as the primary point of contact for clients on all PRO and documentation matters
• Provide regular status updates on pending applications, approvals, and submissions
• Follow up proactively with government departments, clients, and internal stakeholders
• Flag upcoming expiries, missing documents, or delays in a timely manner
• Maintain a clear log of all ongoing cases, deadlines, and correspondence
• Front Desk and Office Administration
• Manage the front desk, welcome visitors, and handle incoming calls
• Maintain the visitor log and coordinate with internal teams for guest hosting
• Monitor and replenish office supplies, pantry stock, and stationery
• Support filing, printing, document management, and general administrative tasks
• Report maintenance and facility issues to the appropriate team promptly

Requirements

• Prior experience in a PRO, government relations, or admin officer role in the UAEHands-on experience with UAE visa processing: types, change of status, stamping, and cancellations
• Working knowledge of Ajman and Sharjah Municipality tenancy contract ratification platforms
• Familiarity with company formation procedures across Dubai, Sharjah, and Ajman
• Proficiency in MS Office (Word, Excel, Outlook) and standard office equipment
• Strong English communication skills;
• Arabic is a significant advantage
• Organised, detail-oriented, and able to manage multiple government deadlines simultaneously
• Professional, presentable, and client-facing demeanor
• Must be based in or able to commute to Ajman

What We Offer

Stable, full-time employment with a reputed groupExposure to multi-emirate operations and government liaison workProfessional and structured work environment