2nd Line IT Support Engineer, London

2nd Line IT Support Engineer

Trailblaze IT have been providing IT services for over 11 years. We are looking for an experienced 2nd line engineer to join our friendly support team.

Salary - £34,000 per year

London, Hybrid - Permanent, Full-time

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Who we are

At Trailblaze IT, we have been supporting customers for over 11 years. We believe in empowering our employees to excel. You’ll be part of a forward-thinking MSP that values innovation, professional growth, and exceptional client service. If you’re ready to take your career to the next level, we’d love to hear from you.

Job Description

We're looking for a 2nd Line IT Support Engineer to provide expert assistance to our clients in a hybrid role combining remote work with on-site visits across London.

As a 2nd Line IT Support Engineer, you'll play a critical role in supporting our diverse customer base. This is a hybrid position that blends the convenience of working from home with the excitement of face-to-face interaction during on-site visits. You'll ensure our clients’ IT systems run smoothly while delivering a top-notch service experience.

Key Responsibilities

• check Troubleshooting & Support: Provide 2nd line technical support for hardware, software, and network issues remotely and on-site.
• check System Maintenance: Diagnose and resolve incidents, escalate complex issues when necessary, and implement solutions to enhance IT infrastructure.
• check Client Engagement: Travel to customer sites across London to provide hands-on support and build strong client relationships.
• check Documentation: Maintain accurate records of support activities, solutions, and technical documentation.
• check Collaboration: Work closely with the 1st and 3rd line support teams to deliver a seamless service experience.

What we're looking for

• check Experience: At least 2 years in a 2nd line IT support role, with exposure to customer-facing environments.
• check Technical Skills: Proficiency in Windows Server, Active Directory, Office 365, and virtualisation technologies (VMware/Hyper-V).
• check Knowledge of networking concepts: (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• check Experience with cloud technologies: (Azure/AWS) is an advantage.
• check Soft Skills: Excellent communication, a customer-focused approach, and the ability to explain technical concepts clearly.
• check Flexibility: Comfortable working remotely and traveling to customer sites across London. A valid UK driver’s license is highly desirable.

What we offer

• check Competitive salary.
• check Hybrid work model with flexibility to work from home and on-site.
• check Collaborative and supportive company culture.
• check Travel and expense reimbursement for customer site visits.

Why Join Trailblaze IT?

At Trailblaze IT, we have been supporting customers for over 11 years. We believe in empowering our employees to excel. You’ll be part of a forward-thinking MSP that values innovation, professional growth, and exceptional client service. If you’re ready to take your career to the next level, we’d love to hear from you.

• check Server 2016 onwards, Active Directory, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
• check Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers

Perks

• like-1 Company pension
• like-1 Referral programme
• like-1 Free parking onsite

Apply now by sending a cover letter and CV to info@trailblazeit.co.uk

NO RECRUITMENT AGENCIES PLEASE. Speculative CV’s sent by recruitment agents without prior agreement by Trailblaze IT will not be accepted and will be deemed property of Trailblaze IT, with no recruitment fee applicable.

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