Inside Sales Representative - Calgary, AB (Manchester)

d have an immediate opening for a qualified and motivated individual to fill the position of

Inside Sales Representative

based out of

Calgary, AB

location

(3909A Manchester Road SE, Calgary AB)

.

position overview

The Inside Sales Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

responsibilities

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
• Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
• Provide reliable updates on product availability, shipment status, and delivery timelines
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
• Follow up with customers after sales to ensure satisfaction and address concerns
• Maintain organized customer records and communicate demand changes to purchasing
• Provide support to Counter Sales team as needed – greeting and assisting walk-in customers as needed
• Support inventory counts and maintain accurate system data
• Adhere to company policies and procedures
• Stay current on product lines, technical updates, and industry trends.
• Perform other duties as assigned

QUALIFICATIONS

• 3 or more years of Industrial MRO, Fasteners, components, or similar inside sales experience
• High School Diploma required; post-secondary education preferred
• Strong customer service focus with professional demeanor
• Excellent verbal and written communication, listening, negotiation, and phone skill
• High integrity with strong ethical standards
• Proven problem-solving, analytical, and organizational abilities with strong attention to detail
• Comfortable in a fast-paced environment; able to multitask and adapt to changing priorities
• Effective time management; able to work independently and collaboratively
• Demonstrated success meeting sales goals using effective selling strategies
• Ability to handle difficult customers with tact and diplomacy
• Basic business math skills (rates, ratios, algebra)
• Technical aptitude, including Microsoft applications and company systems
• Knowledge of logistics, shipping procedures, and carriers preferred

Unveiling Your Perks

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A reliable health, drug, and dental plan that’s there for you and your family when you need it.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.

Job Type

Full-time, Permanent

Please email resume to

charnellet@boltsupply.com