Introduction
ABOUT THE COMPANY
3 Point Gaming (Pty) Ltd t/a Apex Gaming Africa has played an integral role in shaping the future of gaming through innovative technology and comprehensive gaming solutions for casinos worldwide.
The company specialises in the supply and support of advanced gaming equipment and systems, including slot machines, Jackpot Islands, gaming platforms, live gaming tables, iDrop solutions, cash handling devices, card shufflers, and other premium casino equipment.
POSITION OVERVIEW
We are seeking a suitably qualified and enthusiastic Junior Support Technician to join our dynamic team under the Y.E.S Programme. This is an excellent opportunity for a motivated individual to gain hands-on technical experience within the gaming and casino technology industry.
PRIMARY PURPOSE OF THE JOB
- Support the Technical Department in providing first- and second-level technical support to customers.
- Assist with the installation and configuration of gaming products and equipment.
- Gain practical experience in gaming technical operations under supervision.
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES
- Assist with first- and second-level technical support.
- Assist with project coordination and installations.
- Support compliance with gaming legislation and regulations.
- Maintain client and supplier relationships.
- Support product quality control.
- Assist with stocktaking and inventory control.
DETAILED DESCRIPTION
Technical Support
- Provide telephonic technical support to customers under supervision.
- Escalate complex technical issues to the Senior Technician or Technical Manager where required.
- Assist with the on-site installation of Apex gaming machines and related equipment.
- Support machine configuration, software updates, and troubleshooting.
- Assist in providing product training and familiarisation to customers.
- Maintain accurate records of technical visits, service calls, and support provided.
Project Coordination and Installation
- Support the rollout of new products and software updates.
- Provide administrative and operational support during project execution.
- Assist in preparing equipment for installation and commissioning.
Compliance with Gaming Legislation and Regulations
- Remain informed about applicable gaming legislation and company policies.
- Assist in ensuring that machines and software comply with Gaming Board regulations.
- Support the preparation of documentation required for regulatory submissions and inspections.
Client and Supplier Relationships
- Maintain professional communication with clients and suppliers.
- Respond to technical queries and service requests in a timely manner.
- Conduct follow-up calls to ensure equipment is operating effectively.
Product Quality Control
- Assist in testing and inspecting gaming machines.
- Ensure products are correctly configured before dispatch.
- Report product faults or inconsistencies to the Senior Technician.
- Assist in monitoring product performance and reporting recurring issues.
- Ensure all equipment delivered is technically compliant before commissioning.
- Always follow company procedures and technical best practices.
Stocktaking and Inventory Control
- Conduct scheduled monthly stocktakes.
- Count, inspect, and verify serial numbers and product codes to ensure accuracy.
- Ensure all stock movements (incoming, outgoing, transfers, returns, and repairs) are accurately recorded and authorised.
- Reconcile physical stock counts with system records and identify discrepancies.
- Investigate and report stock variances, shortages, or damages to the relevant personnel.
- Prepare and pack customer orders accurately and timeously in accordance with customer requirements and company procedures.
Desired Experience & Qualification
EDUCATION
Minimum
Preferred
- National Higher Diploma or Degree in Electrical Engineering (Light Current), Information Technology, or a related qualification.
TRAINING
(Additional on-the-job training will be provided.)
Minimum
- Proficiency in Microsoft Word and Microsoft Excel.
Preferred
- Excellent attention to detail.
- Strong organisational and communication skills.
- Ability to work effectively as part of a team.
- Ability to communicate in multiple languages will be advantageous.
Y.E.S PROGRAMME ELIGIBILITY
Applicants must meet the following minimum requirements
- Be a South African citizen.
- Be between the ages of 18 and 34 years.
- Be currently unemployed.
- Have not previously participated in the Y.E.S (Youth Employment Service) Programme.
LEGAL
(Criminal background and credit checks will be conducted prior to employment.)
Minimum
- Police Clearance.
- ITC Clearance.
Advantageous
PHYSICAL REQUIREMENTS
- Good state of health and fitness.
- Well-groomed, presentable, and maintain good personal hygiene.
EXPERIENCE
Preferred
- Slot Technician experience – 1 year.
SKILLS AND PERSONAL QUALITIES
- Excellent verbal and written communication skills in English.
- Excellent spelling and grammar.
- Good keyboard skills.
- Strong IT skills and proficiency in a range of software applications.
- Ability to prioritise work and multitask effectively.
- Strong attention to detail and accuracy.
- Good organisational skills.
- Ability to work independently as well as part of a team.
- Pleasant and friendly manner.
- Ability to work well under pressure and meet deadlines.
- Awareness of different cultures (we are an international company).
- Awareness of the needs of people with different disabilities.
Package & Remuneration
Market-related
Interested? How to Apply
To apply, please email your CV to applications@3pointgaming.co.za.
PLEASE NOTE THAT ONLY APPLICATIONS SUBMITTED TO APPLICATIONS@3POINTGAMING.CO.ZA WILL BE CONSIDERED.
Closing Date: 9 July 2026
